Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Tomika Chavis

Lake Wales

Summary

Dynamic Assistant Manager at Biglots, Inc., skilled in financial management and team leadership. Achieved significant improvements in store performance through effective sales analysis and process enhancement. Proven track record in employee training and customer service excellence, driving operational success and fostering a positive shopping experience.

Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.

Overview

19
19
years of professional experience

Work History

Assistant Manager

Biglots, Inc
11.2005 - 03.2025
  • Plan, lead, direct, and employ all operational financial resources to achieve established goals.
  • Utilize company reports and tools in order to assess efficiency, analyze trends, and identify opportunities for improvement in store performance.
  • lead all store processes in accordance with company standards, including freight flow, merchandise presentation, reconciliation of all sales, cash and inventory transactions, and customer service.
  • Lead and supervised all furniture department operations, including furniture sales and sales processes, Lease to Purchase, Price Holds, Biglots Credit Cards and furniture department merchandising and presentation standards.
  • Responsible for scheduling and payroll processing in the store on a daily and weekly basis.
  • Responsible for the supervision, maintenance, and compliance of all customer service and associate recognition programs. Completes training and follow up as needed.
  • Direct the preparation for merchandising initiatives and ensures reconciliation of all inventory transactions.
  • Participated in the interviewing, selection, hiring, and training off associates in collaboration with store manager. Completed performance evaluations as directed.
  • Served as Manager on Duty including opening and closing the store. When serving in this role , provided leadership and direction to floor associates and ensured that the store, merchandising, and customer service standards were continuously met, including merchandise presentations, signage, recovery, and cleanliness, Drive the customer service experience and ensures resolution of customer issues.




Education

Associate of Science - Office Management

Phillips Junior College of Business
Lynchburg, VA
05-1991

High School Diploma -

Park View Senior High
South Hill, VA
06-1989

Skills

  • Financial management
  • Sales analysis
  • Inventory control
  • Payroll administration
  • Customer service
  • Employee training
  • Process improvement
  • Team leadership
  • Time management
  • Conflict resolution
  • Performance evaluation
  • Scheduling coordination
  • Visual merchandising

Accomplishments

  • Supervised team of 32 staff members.
  • Achieved the top inventory score by prepping with accuracy and efficiency.
  • Lead team to become top performers with the Rewards card, with being #12 in the company for new signups and scanning percentage.
  • Received awards from Loss Prevention for consistently passing audits.
  • Received an award from the City of Haines City for hosting their Annual Shop with a Cop event since 2013.
  • Received a store leadership award from Biglots for being one of the top Service Managers in the company.

Timeline

Assistant Manager

Biglots, Inc
11.2005 - 03.2025

Associate of Science - Office Management

Phillips Junior College of Business

High School Diploma -

Park View Senior High

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Tomika Chavis