Tomika Cruz
Orange Park,FL
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty.
Overview
17
17
years of professional experience
Work History
Family Caregiver
Private Home
Orange Park, FL
09.2021 - Current
- Drove clients to doctors' appointments and social outings.
- Assisted elderly clients with daily living activities such as bathing, dressing and grooming.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Supported clients in making decisions that were consistent with their values and wishes.
Minimally Invasive Surgical Support
SpecialtyCare
Port Saint Lucie, FL
06.2016 - 05.2020
- Monitored sterilization process for surgical instruments or equipment used during procedures.
- Assessed procedure requirements and procured appropriate equipment and tools.
- Ensured all necessary equipment was available for each procedure.
- Collaborated with vendors and service providers to coordinate required services and equipment.
Primary Caregiver
Private Household
Lake Worth, Florida
07.2015 - 06.2016
- Oversaw household logistics by coordinating meal planning and grocery shopping.
- Provided educational support to my child assisting with homework, tutoring, school drop-offs, extracurricular activities.
- Offered compassionate assistance and advice.
- Managed family finances and budgetary decision.
Cashier
Home Depot
Lakeland, FL
04.2013 - 04.2014
- Helped customers find specific products, answered questions, and offered product advice.
- Accepted cash and credit card payments, issued receipts and provided change.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Built and maintained productive relationships with employees.
Student
Keiser University
Lakeland, FL
06.2012 - 12.2013
- Collaborated with peers to develop innovative solutions for educational challenges.
- Managed time effectively to balance academic, extracurricular, and personal responsibilities.
- Set specific goals for projects to measure progress and evaluate end results.
Services Lodging
United States Air Force
Colorado Springs, CO
06.2008 - 09.2011
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Greeted guests in a professional and friendly manner.
- Balanced end-of-shift reports on a daily basis to ensure accuracy of transactions.
- Participated in monthly inventory counts to ensure accurate stock levels are maintained.
Education
Vocational - Surgical Technology
Palm Beach State College
Lake Worth, FL04-2015
Associate of Science - Exercise Science
Keiser University
Lakeland, FL12-2013
Timeline
Family Caregiver
Private Home
09.2021 - Current
Minimally Invasive Surgical Support
SpecialtyCare
06.2016 - 05.2020
Primary Caregiver
Private Household
07.2015 - 06.2016
Cashier
Home Depot
04.2013 - 04.2014
Student
Keiser University
06.2012 - 12.2013
Services Lodging
United States Air Force
06.2008 - 09.2011
Vocational - Surgical Technology
Palm Beach State College
Associate of Science - Exercise Science
Keiser University