Tomika Edwards

• Initiates hiring process for Comfort Keepers including processing applications, background screening, drug testing, interviewing, and reference validation
• Makes hiring decisions.
• Managed employee relations issues with care and confidentiality, maintaining trust with staff members while resolving conflicts effectively.
• Optimized HR budget allocation by strategically reallocating resources based on department needs and priorities.
• Ensured legal compliance in all HR practices, mitigating potential risks related to employment law violations or disputes.
• Developed comprehensive onboarding programs for new hires, improving retention rates and overall satisfaction.
• Collaborated with executive leadership team to develop long-term HR strategies aligned with business objectives.
• Supported organizational change initiatives by guiding employees through periods of transition, minimizing disruption to productivity.
• Directed benefits administration process, leading to increased employee understanding and utilization of available offerings.
• Enhanced employee satisfaction by implementing streamlined HR processes and tools.
• Facilitated regular communication channels between management and employees to promote transparency and engagement.
• Strengthened employer brand through targeted recruitment marketing campaigns aimed at attracting top-tier candidates.
• Designed performance management systems that supported employee development and organizational success.
• Oversaw talent acquisition efforts, ensuring alignment with company values and growth strategies.
• Championed diversity initiatives to create an inclusive workplace culture, resulting in increased representation of underrepresented groups.
• Introduced innovative training programs that enhanced skillset among staff members and improved overall performance levels within the organization.
• Spearheaded leadership development programs to support the growth and advancement of high-potential employees.
• Evaluated compensation structures and policies, ensuring competitive positioning within the market and internal equity among staff members.
• Directed hiring and onboarding programs for new employees.
• Provided updates on HR policy changes to employees to satisfy compliance and state laws.
• Educated employees on company policy and kept employee handbook current.
• Conducted investigations and assisted with handling employee complaints involving Affirmative Action and EEOC to promote equitable workplace.
• Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
• Structured compensation and benefits according to market conditions and budget demands.
• Recruited top talent to maximize profitability.
• Discovered and resolved complex employee issues that affected management and business decisions.
• Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
• Reduced process gaps while supervising employees to achieve optimal productivity.
• Distributed employee engagement surveys to identify areas of improvement.

• Assisted applicants and candidates with basic questions concerning positions
• Assisted with background registration for selected candidates.
• Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
• Collaborated with hiring managers to determine job requirements and understand departmental needs.
• Conducted telephone and in-person interviews to assess candidate experience and qualifications.
• Developed and maintained applicant tracking system, tracking all job openings, applicants and interviewing activity.
• Managed full-cycle recruiting process for multiple roles simultaneously while maintaining high-quality standards in candidate assessment and selection.
• Developed strong talent pipelines by utilizing various sourcing techniques, including social media, job boards, and networking events.
• Provided regular updates to hiring managers and HR staff on recruitment activities and progress.
• Collaborated cross-functionally with HR colleagues to develop targeted initiatives aimed at enhancing employee engagement, diversity, and inclusion within the organization.
• Improved interview processes through the development and implementation of structured interview guides tailored to each role''s unique requirements.
• Streamlined recruitment process, significantly reducing time-to-hire through implementation of advanced applicant tracking system.
• Reduced employee turnover by developing and implementing comprehensive onboarding program that emphasized cultural fit and job expectations.
• Facilitated candidate assessment processes, including behavioral interviews and skills testing, to ensure fit for role.
• Developed talent acquisition strategy that aligned with company's long-term growth plans and workforce needs.
• Spearheaded diversity recruiting initiatives, resulting in more diverse and inclusive workplace.
• Conducted exit interviews to gather feedback for continuous improvement in talent acquisition strategies.
• Designed and led training sessions for hiring managers on interview techniques and bias awareness to improve interview processes.
• Increased quality of hire, collaborating closely with hiring managers to understand departmental needs and culture fit.
• Improved candidate experience with prompt communication and feedback, ensuring positive perception of company throughout recruitment cycle.
• Assisted with writing job postings and job descriptions for boards.
• Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.

Recruiting Department

• Assisted applicants and candidates with basic questions concerning positions
• Assisted with background registration and act as backup for E-Verify and Telo.
• Responded to incoming phone calls and handled sensitive and confidential information with discretion and diplomacy.
• Filed paperwork, sorted, and delivered mail and maintained office organization.
• Received and responded to varied questions from applicants, employees and managers and escalated difficult questions to higher-level human resource employees.
• Improved office efficiency by effectively managing internal communications and correspondence.
• Increased HR productivity by maintaining accurate
• databases for payroll processing, benefits administration, and performance evaluations.
• Ensured legal compliance with employment laws and regulations through regular audits of personnel files and documentation.
• Successfully managed employee leave requests while ensuring compliance with FMLA regulations and company policies.
• Conducted exit interviews to gain valuable insights into workplace improvements needed for increased employee satisfaction.
• Prepared monthly, weekly, and daily logs using Microsoft Office Suite.
• Reduced time-to-hire by creating efficient applicant tracking systems for streamlined candidate management.
• Sent, retrieved and reviewed results from background screening contractor and determined if applicant met eligibility requirements for employment.
• Checked references for potential candidates.
• Assisted with creating employee handbooks and manuals.
• Updated and maintained employee attendance records.
• Conducted exit interviews with terminated employees.

Benefits & Compensation Department

• Trained employees about policies and security requirements for compliance with HIPPA per hospital
• Assisted employees with FMLA, Open Enrollment, and general benefits questions
• Worked on special projects, committees, assignments, and teams to update benefits information
• Assisted employees forms and records as needed for short-term/long-term disability claims
• Assisted with completion of Employee's Retirement Certifications

Employee Relations Department

• Prepared employee relation files pertaining to reprimands and investigation reports
• Sent internal employees out for random drug screenings
• Called courts to verify information once employees have been arrested
• Acted as liaison between staff and management to address various situations as necessary
• Completed separations for Department of Labor and mailed paperwork out to employees
• Attended Department of Labor Unemployment investigations and meditations

Transaction Department

• Informed department managers/leave keepers of new hires entering the hospital
• Assisted with preparation of training managers on new Kronos system
• Filed, archived, and maintained HR records in HRIS database
• Served as backup and assisted the Payroll Specialist with completing Kronos Verification each pay period
• Completed verifications of employment
• Assisted with employee garnishments
• Assisted Senior HR Manager with salary adjustments as needed throughout the hospital

Recruiting Department

• Determined applicant qualifications by interviewing applicants, verifying references, comparing qualifications to jobs requirement
• Prepared packages for new hires; retirees, and attend presentation for ongoing training programs.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
• Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
• Facilitated collaboration within team by organizing regular meetings and tracking project progress.
• Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
• Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
• Facilitated training sessions for new software tools, increasing team productivity and reducing learning curves.
• Developed filing system for historical documents, preserving important company records and improving access to information.
• Organized company events to enhance team cohesion, coordinating logistics and catering for over 50 participants.
• Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
• Enhanced communication within office, establishing weekly newsletter summarizing key updates and achievements.
• Negotiated with vendors to reduce office supply costs, leveraging bulk purchase agreements.
• Improved staff morale by organizing recognition programs, acknowledging outstanding contributions and fostering positive work culture.
• Enhanced office environment, organizing spaces for better workflow and employee comfort.
• Managed filing system, entered data and completed other clerical tasks.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
• Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
• Assisted with writing job postings and job descriptions for boards.

Benefits & Compensation Department

• Maintained files of employee's benefits and compensation which included scanning and indexing into computer system with confidentiality
• Assisted employees with information pertaining to benefits, insurance, pensions in person and over the phone
• Assisted health insurance agencies with any needed information to complete insurance claims for employees and created monthly reports for department
• Send out benefit letters and forms to newly eligible employees
• Assisted with employees leave of absence and workmen's compensation claims

• Supervised a caseload of 250 defendants for courts
• Investigated reasons for failing to comply with the judge’s orders.
• Maintained compliance with all legal statutes, policies and procedures.
• Determined appropriate supervision levels by conducting risk and needs assessments.
• Established productive relationships with local law enforcement agencies, enhancing information sharing and cooperation.
• Increased efficiency in caseload management through the use of advanced technology tools such as electronic monitoring devices and case management software systems.
• Ensured compliance with court-ordered sanctions by closely monitoring probationers'' adherence to conditions of release.
• Wrote progress reports and testified under oath at court hearings.
• Conducted investigations into violations and other allegations.
• Supervised offenders to reduce risk to community.
• Mentored new probation officers, sharing knowledge and expertise to ensure their success in managing caseloads effectively.
• Screened offender referrals and completed intake interviews and paperwork.
• Handled over 400 full-cycle caseloads per month.
• Collaborated with senior leadership during decision-making processes and created thorough offender reports for corrective action planning.
• Oversaw administration of DNA indexing and drug and alcohol screenings for offenders.
• Tracked assigned juvenile movements and adherence to probation requirements.
• Transported and monitored offenders on probation and parole for compliance with court protocols.
• Referred felony and misdemeanor offenders to necessary community resources.
• Provided court testimony to support court decisions.
• Arranged substance abuse rehabilitation for offenders.
• Coordinated and worked closely with law enforcement, social service agencies and mental health providers.
• Monitored inmates' progress using questionnaires and psychological testing.

• Updated necessary paperwork for hiring, promotions, demotions, and pay increases of employees
• Investigation employee relations issues and resolve according to policy.
• Documented human resources records and maintained confidentiality of sensitive personal information.
• Responded to inquiries by answering telephone calls, in-person questions and emails.
• Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
• Maintained office supplies, distributed mail and processed invoices for payment.
• Ensured accuracy of personnel records by meticulously maintaining confidential files and databases.
• Supported coordination of benefits open enrollment activities and process.
• Supported managers in addressing employee relations issues, providing guidance on conflict resolution techniques.
• Developed training materials to facilitate consistent onboarding experiences for new hires across departments.
• Provided support for employee performance evaluations, ensuring timely completion and proper documentation.
• Filed paperwork, sorted, and delivered mail and maintained office organization.
• Assisted in talent acquisition by conducting comprehensive job analyses and creating accurate job descriptions.
• Answered and redirected incoming phone calls for office.
• Delivered friendly assistance with new hires throughout interviewing and hiring process.
• Screened applicant resumes and coordinated both phone and in-person interviews.
• Created and completed personnel action forms for hires, terminations, title changes and terminations.
• Organized new employee orientation schedules for new hires.
• Scheduled and coordinated interviews between hiring managers and potential candidates.
• Participated in recruitment and selection process for new hires.
• Checked references for potential candidates.
• Developed and maintained HR policies and procedures.
• Responded to employee inquiries regarding benefits and other HR topics.
• Converted employee status from temporary to permanent.
• Tracked various statistics and kept detailed records to support human resources department.
• Participated in job fairs to recruit new talent.

• Data entry and updated employees’ information into computer systems
• Assisted with payroll of 300 employees.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
• Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
• Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
• Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
• Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
• Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
• Maintained inventory of office supplies and placed orders.
• Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
• Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
• Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
• Developed filing system for historical documents, preserving important company records and improving access to information.
• Managed filing system, entered data and completed other clerical tasks.
• Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
• Opened and properly distributed incoming mail to promote quicker response to client inquiries.
• Volunteered to help with special projects of varying degrees of complexity.
• Established administrative work procedures to track staff's daily tasks.
• Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
• Transcribed and organized information to assist in preparing speeches and presentations.
• Surpassed team goals by partnering with colleagues to implement best practices and protocols.
• Assisted in payroll processing tasks such as timesheet validation, overtime calculation, benefits administration, and tax deductions.
• Provided exceptional customer service when addressing client inquiries related to invoices, payments, or account balances.
• Collaborated with other accounting clerks to maintain a cohesive and supportive work environment, fostering knowledge sharing and continuous improvement efforts.
• Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
• Handled day-to-day accounting processes to drive financial accuracy.
• Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
• Maintained account accuracy by reviewing and reconciling checks monthly.
• Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
• Gathered, evaluated and summarized account data in detailed financial reports.