TOMIKA FORD
Troy,USA
Summary
Guest-focused professional with strong customer service, banking and retail experience. Skilled in high-volume guest interactions, check-in/check-out procedures, issue resolution, and maintaining a polished, welcoming front-desk presence. Known for staying calm under pressure, communicating clearly and delivering consistent, high-quality service that aligns with hotel brand standards.
Overview
12
12
years of professional experience
Work History
Electronic Claims Fraud Data Administrator
Comerica Bank - Kelly Services
03.2024 - Current
- Manage group mailbox within the defined SLA by directing and following up on merchant credits, chargebacks, and representments to the correct investigator.
- Identify and resolve multiple claim loading situations.
- Provide accurate and timely event files to Investigators for claim handling.
- Input all commercial card investigations into the case management system, following all department procedures accurately and within a timely manner.
- Performed data entry tasks accurately and efficiently while adhering to strict deadlines.
- Maintained a high level of confidentiality when handling sensitive customer information.
Benefits Coordinator
Austin Benefit Group
11.2024 - 01.2025
- Coordinated communication between insurance companies, and other internal stakeholders regarding benefit plan information.
- Provided support for open enrollment activities by creating informational materials, distributing documents, answering questions, and resolving issues.
- Ensured accuracy of all paperwork associated with employee benefit enrollments and terminations.
- Processed invoices from vendors providing services related to employee benefit programs.
Financial Services Representative
Investment Consultant Group
06.2024 - 11.2024
- Demonstrated strong interpersonal skills while interacting with customers in person, over the phone, or via email.
- Profiled prospects and clients to identify additional financial needs and refer to appropriate financial partners.
- Maintained up-to-date knowledge of company products and services to ensure compliance with all applicable laws and regulations.
- Successfully managed projects with tight deadlines and limited resources.
- Coordinated team members to ensure tasks were completed on time and within budget.
- Collaborated with cross-functional teams across multiple departments to achieve goals.
- Mail out important documents to have clients sign and mail back to input the data into the new system.
Sales Associate
Nordstrom
11.2020 - 08.2022
- Assisted an average of 25 customers per day with finding specific items and provided recommendations via in-person, phone support and email support.
- Maintained thorough knowledge of products, sales, promotions, and holiday discounts to provide customers accurate pricing upon purchasing.
- Took pride in every aspect of work duties and performed it with energy and enthusiasm to create an enjoyable environment for customers.
- Escalated customer issues to appropriate department to achieve quickest resolution and minimize wait times.
- Performed upselling techniques to increase transaction total across physical and online-ordered products purchased in store.
- Helped customers find and select products.
- Kept work area clean, organized and free of clutter at all times.
Flex Courier
Amazon
09.2017 - 03.2019
- Operated vehicles under 3 tons to transport products to an average of 100 customers per day with zero incidents or accidents.
- Verified contents of inventory loads against shipping papers, maintaining vehicle logs and cargo records.
- Managed loading and unloading truck, maintained a 93% package integrity rating.
- Performed routine scheduled deliveries in a timely and accurate manner.
- Reported vehicle defects, accidents, traffic violations, or damage to the vehicles.
Project Coordinator
GSI Security and Networks
03.2015 - 07.2017
- Responsible for ensuring the efficient, smooth implementation of client security systems.
- Organized documents to be scanned.
- Delivered incoming mail and obtained signatures.
- Served as liaison with security installers in resolving configuration and related issues or implementing new functionalities.
- Educated new hires on policies and procedures of the department as well as duties of the position.
- Collaborated with different departments on resource allocation, budgeting, staffing and other vital functions required for timely project completion.
- Established effective strategic and operational partnership with management at all levels in the attainment of key business objectives.
Administrative Assistant
Calverley Supply, Kelly Services
03.2014 - 06.2014
- Performed qualitative analysis of records to ensure accuracy, internal consistency, and correlation of recorded data.
- Experienced working with multiple stakeholders to lead process improvement initiatives with the end customer in mind.
- Prepared presentation materials for meetings.
- Greet and direct customers and visitors.
- Took inventory of and ordering office supplies on a regular basis.
- Answered multiple line phone system and directed calls.
- Proofread documents and maintained a rigid filing system.
Education
Bachelor of Science -
University of Phoenix
MI08.2008
Skills
- Effective communication skills
- Proficient writing skills
- Strong relationship-building abilities
- Detail-oriented data input
- Support resolution skills
- Strong attention to detail
- Data analysis
- Privacy compliance
- Data monitoring
Timeline
Benefits Coordinator
Austin Benefit Group
11.2024 - 01.2025
Financial Services Representative
Investment Consultant Group
06.2024 - 11.2024
Electronic Claims Fraud Data Administrator
Comerica Bank - Kelly Services
03.2024 - Current
Sales Associate
Nordstrom
11.2020 - 08.2022
Flex Courier
Amazon
09.2017 - 03.2019
Project Coordinator
GSI Security and Networks
03.2015 - 07.2017
Administrative Assistant
Calverley Supply, Kelly Services
03.2014 - 06.2014
Bachelor of Science -
University of Phoenix