Tomika Johnson
Houston
Summary
Determined Specialist with success boosting productivity and streamlining procedures for organizations. Focused on smoothly overseeing financial, personnel and operational facets. Expertly balanced targets with resources and optimized long-term success.
Overview
13
13
years of professional experience
Work History
Salon Manager
Shezalldat Hair Studio
03.2016 - Current
- Fully responsible for the day to day operations of a salon
- Personally responsible for insuring that the business is fully staffed, scheduled appropriately, well-stocked, and running smoothly at all times
- Obtaining records and booking keeping
- Handle everything except the legal duties of a salon manager to oversee the front desk and physically run reception
- Maintain inventory, stocking and distribution
- Scheduling staff, recruiting, hiring, firing, and training employees
- Opening and/or closing a salon during business hours, handling conflicts and client complaints.
Customer Service Advocate
United Healthcare
10.2014 - 03.2016
- Performs research on complex claim inquiries and expertly re-examines claims
- Serves as a resource to medical group staff, network providers, health plan representatives and claims staff
- Presents a pleasant voice to all callers, regardless of the stressful nature of the situation
- Clearly communicates claims status, payment methodology, contract terms, procedures, etc
- To customers
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Check to ensure that appropriate changes were made to resolve customers' problems
- Maintain records of contacts, accounts, and orders.
Billing Clerk
Suncoast Resources
07.2014 - 10.2014
- Prepare invoices, manage accounts payable/receivable, file liens & judgments
- Deal closely with customers, insurance adjusters, subcontractors, vendors to ensure their satisfaction
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems
- Train or instruct employees in job duties or company policies or arrange for training to be provided
- Report to management regarding the finances of establishment.
Dispatcher/Driver
The Wave, LLC
11.2011 - 12.2013
- Direct workers in transportation or related services, such as pumping, moving, storing, loading or unloading of materials or people
- Plan work assignments and equipment allocations to meet transportation, operations or production goals
- Plan and establish transportation routes
- Monitor field work to ensure that it is being performed properly and that materials are being used as they should be.
Education
Psychology -
Texas Southern University
Houston, TX01.2008
Skills
- Customer Service
- Employee Development
- Decision-making skills
- Problem-solving skills
- Inventory controls
- Business Development
- Health and Safety Regulations
- Supply Management
- Staff motivator
- Vendor Relations
- Strategic Planning
Assessments
Customer focus & orientation, Proficient, 12/01/21
Timeline
Salon Manager
Shezalldat Hair Studio
03.2016 - Current
Customer Service Advocate
United Healthcare
10.2014 - 03.2016
Billing Clerk
Suncoast Resources
07.2014 - 10.2014
Dispatcher/Driver
The Wave, LLC
11.2011 - 12.2013
Psychology -
Texas Southern University
Similar Profiles
Flor MejiaFlor Mejia
Hairstylist at Shears Hair Studio/Hair by FlorHairstylist at Shears Hair Studio/Hair by Flor
Parker Hileman-TabiosParker Hileman-Tabios
Front Desk Receptionist at About Me Hair StudioFront Desk Receptionist at About Me Hair Studio
Emma TrinkoEmma Trinko
Hairstylist at Divine Hair StudioHairstylist at Divine Hair Studio
Henry LamHenry Lam
Warehouse Associate at UPSWarehouse Associate at UPS
Jennifer PickardJennifer Pickard
Purchasing and Operations Coordinator at Grace InstrumentPurchasing and Operations Coordinator at Grace Instrument