Tomika Ortega
San Bernardino,CA
Summary
Experienced healthcare professional with a track record of successfully leading outpatient and inpatient implementations. Skilled in curriculum assessment, design, and workflow validation, I specialize in translating complex technical concepts into accessible language for end-users and analysts. Known for building strong rapport with clinicians and approaching technical challenges proactively. Seeking opportunities to contribute my expertise to teams implementing Epic.
Overview
26
26
years of professional experience
Work History
Epic Instructional Designer
Loma Linda University Health Care
Loma Linda, CA
01.2022 - Current
- Developed instructional materials and activities to align with established learning objectives.
- Analyzed data from surveys and evaluations to identify areas where improvements can be made in the overall instructional design process.
- Created interactive e-learning modules using Adobe Captivate and other authoring tools.
- Collaborated with subject matter experts to create content that is engaging, accurate, and compliant with standards.
- Designed assessments to measure student learning outcomes effectively.
- Performed troubleshooting activities to resolve application related problems in a timely manner.
- Participated in design reviews and provided feedback regarding usability improvements.
- Provided support during software upgrades by analyzing impacts on existing configurations.
Credentialed Beacon Ambulatory Trainer
Seattle Cancer Care Alliance
Seattle
09.2021 - 12.2021
- Conduct virtual training via Zoom
- Provide post go live, onsite support to physicians and other staff
- Review and update Signal data.
Credentialed Trainer-Orders/Ambulatory
Seattle Children’s Hospital
Seattle
06.2021 - 09.2021
- Provided 1:1 at the elbow remediation sessions
- Managed Service Now tickets for physician support
- Personalized provider documentation tools for various specialty groups.
Credentialed Trainer-Clindoc/Rover Support
Cottage Health
04.2021 - 06.2021
- Assisted with Covid vaccine clinic documentation
- Performed Chart Corrections
- Validated immunization records using Cares Vaccine Registry.
Credentialed Ambulatory, Clindoc, Orders and Stork Trainer
Carle Health
11.2020 - 04.2021
- Delivered expert virtual training via Skype
- Served as a liaison between the physician SME and Epic analyst/build team
- Validated curriculum and workflow analysis.
Credentialed Clindoc Trainer
University of Illinois
06.2020 - 09.2020
- Delivered expert virtual training via WebEx to various end users
- Managed an LMS to run reports to verify end user attendance.
Credentialed Orders/Clindoc Trainer
Baylor Scott and White Health
04.2019 - 06.2020
- Provided curriculum development, workflow analysis, optimization and lesson plan enhancement
- Modified curriculum content and/or materials for training program to meet the needs of end users.
Credentialed Orders/Ambulatory Trainer
Barnes Jewish Hospital
01.2018 - 06.2018
- Instructed physicians and providers of various specialties while incorporating the STS program
- Lead multiple provider personalization labs.
Credentialed ClinDoc Trainer
Scripps Health
01.2017 - 09.2017
- Trained hospital nursing staff, patient care assistants, unit clerks and respiratory therapists
- Provided at the elbow support for various hospital staff.
Credentialed Orders Trainer
Cottage Health
06.2016 - 12.2016
- Curriculum development and validation of Epic 2015
- Formal classroom training for physicians and providers.
Credentialed Inpatient Stork, Kaleidoscope and Clindoc Trainer
Denver Health
12.2015 - 04.2016
- Curriculum development and validation of Epic 2015
- Formal classroom training for specialties, including Kaleidoscope, L&D, Mom/Baby and NICU/PICU.
Credentialed Inpatient Provider, Stork and AmbulatoryTrainer
University Of Maryland-Baltimore Maryland
08.2015 - 12.2015
- Validation of specialty curriculum (NICU)
- Formal classroom training for providers.
Credentialed Inpatient/Ambulatory Provider Trainer
Lehigh Valley Health Network-Allentown, Pennsylvania
03.2015 - 08.2015
- Curriculum validation of Epic version 2014 w/slide presentation
- Formal Classroom training for providers.
Epic Credentialed Inpatient Physician Trainer for Epic 2014
Sutter Health-Sacramento, California
07.2014 - 03.2015
- Conducted virtual trainings via Webex for new hire physicians
- Formal classroom, scenario based training for a variety of physicians.
Epic Credentialed Inpatient Physician Trainer for Epic 2012
John Muir Health-Walnut Creek, California
11.2013 - 07.2014
- Curriculum development using Epic Training Wheels 2012
- Formal classroom training for physicians and nurses.
Epic Credentialed Ambulatory and Inpatient Physician Trainer 2012 Client Manager/Site Lead
University of Arizona-Tucson, Arizona
04.2013 - 11.2013
- Managed and supervised a team of 11 CT’s
- Curriculum development and creation of lesson plans for Stork/OBGYN physician training.
Epic Credentialed ClinDoc Trainer
Norton Health Care
11.2012 - 03.2013
- Formal classroom training for end users, with up to 30 students, including nurses, case managers, social workers, patient care assistants and unit secretaries.
Staff nurse and credentialed Epic trainer
Nationwide Children’s Hospital-Columbus, Ohio
07.1998 - 02.2011
- Formal classroom training for end users
- Staff nurse in NICU.
Education
Licensed Practical Nurse - Nursing
Hocking College
Nelsonville, OH05-2005
Skills
- Over 20 years of healthcare experience
- Licensed Nurse
- Expertise: Epic Proficient in Orders, Ambulatory and Clindoc Currently achieving Epic certifications in Ambulatory and Optime Epic credentialed in Clindoc, Stork, Orders and Ambulatory End-user training and curriculum design
- EMR applications: Epic and Eclipsys
- Computer Skills: MS Office (Word, Excel, PowerPoint, Outlook) Camtasia
- Training program improvement
- Curriculum Design
- Curriculum Implementation
- Video Editing
- Course Materials Development
- Classroom experience
- Critical Thinking
- Professional Demeanor
- Effective Communication
Timeline
Epic Instructional Designer
Loma Linda University Health Care
01.2022 - Current
Credentialed Beacon Ambulatory Trainer
Seattle Cancer Care Alliance
09.2021 - 12.2021
Credentialed Trainer-Orders/Ambulatory
Seattle Children’s Hospital
06.2021 - 09.2021
Credentialed Trainer-Clindoc/Rover Support
Cottage Health
04.2021 - 06.2021
Credentialed Ambulatory, Clindoc, Orders and Stork Trainer
Carle Health
11.2020 - 04.2021
Credentialed Clindoc Trainer
University of Illinois
06.2020 - 09.2020
Credentialed Orders/Clindoc Trainer
Baylor Scott and White Health
04.2019 - 06.2020
Credentialed Orders/Ambulatory Trainer
Barnes Jewish Hospital
01.2018 - 06.2018
Credentialed ClinDoc Trainer
Scripps Health
01.2017 - 09.2017
Credentialed Orders Trainer
Cottage Health
06.2016 - 12.2016
Credentialed Inpatient Stork, Kaleidoscope and Clindoc Trainer
Denver Health
12.2015 - 04.2016
Credentialed Inpatient Provider, Stork and AmbulatoryTrainer
University Of Maryland-Baltimore Maryland
08.2015 - 12.2015
Credentialed Inpatient/Ambulatory Provider Trainer
Lehigh Valley Health Network-Allentown, Pennsylvania
03.2015 - 08.2015
Epic Credentialed Inpatient Physician Trainer for Epic 2014
Sutter Health-Sacramento, California
07.2014 - 03.2015
Epic Credentialed Inpatient Physician Trainer for Epic 2012
John Muir Health-Walnut Creek, California
11.2013 - 07.2014
Epic Credentialed Ambulatory and Inpatient Physician Trainer 2012 Client Manager/Site Lead
University of Arizona-Tucson, Arizona
04.2013 - 11.2013
Epic Credentialed ClinDoc Trainer
Norton Health Care
11.2012 - 03.2013
Staff nurse and credentialed Epic trainer
Nationwide Children’s Hospital-Columbus, Ohio
07.1998 - 02.2011
Licensed Practical Nurse - Nursing
Hocking College
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