Tomika Ortega

• Collaborated with physician leaders, nursing champions, and super users to identify trends in clinician support issues, driving targeted improvements and system enhancements.
• Developed and delivered training programs, quick-start guides, and at-the-elbow support that accelerated adoption of new EHR features and enhanced provider satisfaction.
• Investigate and troubleshoot end-user incidents using ServiceNow, ensuring timely resolution and documentation
• Test workflows and validate data accuracy in test environments, including SUP, POC and TST
• Lead panel discussions and collaborative sessions to address training challenges, share insights, and promote best practices in Epic implementation.
• Facilitate Epic Credentialed Train-the-Trainer courses, mentoring trainers on delivering effective and impactful end-user training.

• Developed instructional materials and activities to align with established learning objectives.
• Analyzed data from surveys and evaluations to identify areas where improvements can be made in the overall instructional design process.
• Created interactive e-learning modules using Adobe Captivate and other authoring tools.
• Collaborated with subject matter experts to create content that is engaging, accurate, and compliant with standards.
• Designed assessments to measure student learning outcomes effectively.
• Performed troubleshooting activities to resolve application related problems in a timely manner.
• Participated in design reviews and provided feedback regarding usability improvements.
• Provided support during software upgrades by analyzing impacts on existing configurations

• Conduct virtual training via Zoom
• Provide post go live, onsite support to physicians and other staff
• Review and update Signal data.

• Provided 1:1 at the elbow remediation sessions
• Managed Service Now tickets for physician support
• Personalized provider documentation tools for various specialty groups.

• Assisted with Covid vaccine clinic documentation
• Performed Chart Corrections
• Validated immunization records using Cares Vaccine Registry.

• Delivered expert virtual training via Skype
• Served as a liaison between the physician SME and Epic analyst/build team
• Validated curriculum and workflow analysis.

• Delivered expert virtual training via WebEx to various end users
• Managed an LMS to run reports to verify end user attendance.

• Provided curriculum development, workflow analysis, optimization and lesson plan enhancement
• Modified curriculum content and/or materials for training program to meet the needs of end users.

• Instructed physicians and providers of various specialties while incorporating the STS program
• Lead multiple provider personalization labs.

• Trained hospital nursing staff, patient care assistants, unit clerks and respiratory therapists
• Provided at the elbow support for various hospital staff.

• Curriculum development and validation of Epic 2015
• Formal classroom training for physicians and providers.

• Curriculum development and validation of Epic 2015
• Formal classroom training for specialties, including Kaleidoscope, L&D, Mom/Baby and NICU/PICU.

• Validation of specialty curriculum (NICU)
• Formal classroom training for providers.

• Curriculum validation of Epic version 2014 w/slide presentation
• Formal Classroom training for providers.

• Conducted virtual trainings via Webex for new hire physicians
• Formal classroom, scenario based training for a variety of physicians.

• Curriculum development using Epic Training Wheels 2012
• Formal classroom training for physicians and nurses.

• Managed and supervised a team of 11 CT’s
• Curriculum development and creation of lesson plans for Stork/OBGYN physician training.

• Formal classroom training for end users, with up to 30 students, including nurses, case managers, social workers, patient care assistants and unit secretaries.

• Formal classroom training for end users
• Staff nurse in NICU.