Tomika Redlinger
Summary
Accomplished professional with nearly 15 years of experience in higher education, specializing in student support and academic evaluations. Expertise includes assessing documents for both domestic and international transfer students, as well as evaluating faculty credentials. Proven ability to enhance educational outcomes through meticulous evaluation processes and effective communication. Committed to fostering a transparent and efficient evaluation system that promotes academic success.
Overview
17
17
years of professional experience
Work History
Student Success Coach
American College of Education
Indianapolis
09.2022 - Current
- Conducted one-on-one meetings with students to discuss their progress towards achieving academic goals.
- Provided crisis intervention to students dealing with difficult situations at school.
- Provided individualized coaching to students on academic success strategies and study skills.
- Advised students on course selection and academic pathways.
- Collaborated with other departments to coordinate services for students who are struggling academically or facing other challenges.
- Identified at-risk students early on by monitoring attendance and participation patterns in class activities or assignments.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Academic Advisor
Arizona State University
Tempe
02.2019 - 03.2022
- Build and maintain relationships with current and new students in engineering while assisting with career and educational advisement toward student's degrees through in-person, group, and online academic and support strategies
- Interact with diverse groups of faculty, staff, and students
- Guide, plan, develop, and deliver one-to-one and /or group academic advising
- Coordinate and participate in specialized events: Women in STEM webinars
- Petitions Representative for the School of Computing and Augmented Intelligence
- Co-created Best Practice Guide for Third Attempt Petitions to be shared with students
- Conduct interviews for future staff in department
- Work with multiple departments such as International Students and Scholars Center (ISSC), Financial Aid/Scholarship, Registrar/Graduation, Academic Student Affairs (ASA), etc
- Involved in teaching: ASU 101
- Assist with onboarding of new staff
Academic Counselor
Argosy University
Phoenix
04.2018 - 01.2019
- Build and maintain relationships with current, progressing, and new students while assisting with career and educational advisement and continued achievement of student and learner educational and personal goals
- Counseled new and continuing students throughout their academic journey
- Communicated with students, team, and management effectively
- Trained new academic counselors
Coordinator, Admissions/Registration
Florida Atlantic University
Boca Raton
09.2014 - 08.2017
- Evaluated transcripts and educational credentials to determine acceptable transfer credit for incoming transfer students as well as current students, both domestic and international
- Provided in-depth service to various department such as student, faculty, academic advising, and upper management
- Provided detailed data and assistance in archiving records electronically and Degree Progress Audits
- Articulated courses both domestic and international
- Developed Standard Operations of Procedures for international evaluation process
- Conducted interviews for positions within the department
- Evaluated transcripts and credentials for incoming and current international and domestic students
- Participated in graduation ceremonies every semester
International Education Evaluator
University of Phoenix
Phoenix
10.2008 - 12.2013
- Provided professional review and in-depth analysis of academic documents to determine if international students are admissible and what credits were transferred
- Evaluated foreign credentials, converted foreign grading scales and credits to US equivalencies
- Evaluated international faculty credentials to determine equivalency
- Researched, analyzed, and evaluated foreign and domestic credentials, comparability of transcripts, visas, international institutions, and programs
- Tracked and validated international institutions and their accreditation
- Redesigned International Handbook electronically for international department and the University of Phoenix
- Developed Standard Operations of Procedures (SOP) as well as job aids to improve quality and evaluation process
- Designed and implemented new procedures and documents for international faculty evaluations and receiving confidential documents
- Communicated on different projects, processes, and procedures with management, faculty management, and the department
Academic Counselor
University of Phoenix
Phoenix
10.2007 - 09.2008
- Build and maintain relationships with current, progressing students while assisting with career and educational advisement, successful matriculation, and continued achievement of student and learner educational and personal goals
- Advised and counselled students on their educational path to ensure their degree program matches their desired employment outcomes
- Counseled to new and continuing students during their academic programs
- Liaison between students and the University policies and procedures
- Executed conflict resolution to maintain and retain students
- Communicated with students, team, and management effectively
Education
MBA - Business Administration
The University of Phoenix
Phoenix04.2008
Bachelor of Science - Business Administration
The University of North Carolina At Greensboro (UNCG)
Greensboro, NC05.2006
Skills
- Microsoft Office
- Word
- Excel
- Outlook
- Access
- PeopleSoft Program
- DARS
- CampusVue
- Salesforce
- Canvas
- Zoom
- SharePoint
- Academic advising
- Problem solving
- Assessment and evaluation
- Records maintenance
- Student records management
- Student support
References
References available upon request.
Timeline
Student Success Coach
American College of Education
09.2022 - Current
Academic Advisor
Arizona State University
02.2019 - 03.2022
Academic Counselor
Argosy University
04.2018 - 01.2019
Coordinator, Admissions/Registration
Florida Atlantic University
09.2014 - 08.2017
International Education Evaluator
University of Phoenix
10.2008 - 12.2013
Academic Counselor
University of Phoenix
10.2007 - 09.2008
MBA - Business Administration
The University of Phoenix
Bachelor of Science - Business Administration
The University of North Carolina At Greensboro (UNCG)
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