Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tomika Stephens

Waterloo,SC

Summary

Dynamic professional with extensive experience in customer service and administrative support, notably at The Money Store. Proven ability to enhance operational efficiency and employee training while maintaining confidentiality. Skilled in cash handling and problem-solving, consistently delivering exceptional service and fostering positive relationships with clients and team members.

Overview

25
25
years of professional experience

Work History

Office Assistant

Through It All
Mauldin, SC
03.2015 - Current
  • Provided administrative support to multiple departments as needed.
  • Assisted in onboarding new employees by providing orientation materials and training resources.
  • Answered phone calls and directed them to appropriate personnel.
  • Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
  • Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
  • Assisted in the development and implementation of office policies and procedures.
  • Greeted visitors in a professional manner and provided assistance when necessary.
  • Supported bookkeeping tasks such as invoicing and expense tracking.
  • Maintained confidentiality of sensitive information and documents.

Stocker

Walmart
Laurens, SC
08.2024 - 03.2025
  • Operated motorized equipment such as forklifts, pallet jacks or order pickers as required.
  • Followed safety procedures when handling hazardous material or dangerous goods.
  • Arranged merchandise in an attractive manner to promote sales.
  • Provided customer service by answering questions about product location, price and availability.
  • Inspected stock for damage or defects and reported issues to management.
  • Stocked shelves with newly arrived products.
  • Replenished items to maintain stock availability.
  • Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
  • Lifted materials of varied weights on regular basis.

Shift Leader

Dollar General Store
Waterloo, SC
02.2004 - 05.2009
  • Monitored employee performance to ensure compliance with company policies and procedures.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Assisted in training new employees on shift operations.
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Resolved customer complaints promptly and professionally.
  • Delegated tasks to employees and monitored activities and task completion.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
  • Resolved customer complaints promptly to maintain a high level of satisfaction.

Cashier

Payless Shoes
Laurens, SC
01.2003 - 06.2004
  • Followed company security procedures for handling large sums of money.
  • Performed other duties as assigned by management.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Ensured compliance with all safety regulations within the store environment.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Stocked shelves with merchandise when needed.
  • Issued receipts, refunds, credits or change due to customers.
  • Resolved customer complaints professionally in accordance with company policy.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Answered customer questions and provided store information.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Discounted purchases by scanning and redeeming coupons.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Processed sales transactions to prevent long customer wait times.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Collected payments and provided accurate change.
  • Worked closely with front-end staff to assist customers.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Greeted customers promptly and responded to questions.

Sales Associate

Gutter Guard
Greer, SC
06.2002 - 04.2003
  • Attended weekly team meetings to review performance goals and objectives.
  • Developed promotional strategies to increase sales volume.
  • Provided accurate information about products, prices and services.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Demonstrated product features and benefits for customers' needs.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Worked with fellow sales team members to achieve group targets.

Store Manager

The Money Store
Clinton, SC
03.2000 - 05.2002
  • Recruited, trained and supervised new employees.
  • Planned special promotions or discounts based on market trends.
  • Resolved customer complaints in a timely manner.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Created weekly work schedules for store personnel.
  • Managed daily banking activities such as deposits and withdrawals.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.

Education

High School Diploma -

Laurens Dist 55 High School
Laurens, SC
05-1996

Some College (No Degree) - Business Accountancy

Piedmont Technical College
Greenwood, SC

Some College (No Degree) - Business Accountancy

Lander University
Greenwood, SC

Skills

  • Customer service
  • File management
  • Cash handling
  • Communication skills
  • Problem solving
  • Confidentiality maintenance
  • Data entry
  • Office organization
  • Employee training
  • Vendor relations
  • Mail handling
  • Inventory tracking
  • Administrative support
  • Valid Driver's license
  • Documentation and reporting
  • Document proofreading
  • Scheduling
  • File maintenance
  • Mail sorting and distribution
  • Positive attitude
  • Clerical support
  • Mail management
  • Payroll processing
  • Appointment scheduling
  • Customer relationship management (CRM)
  • Scheduling appointments
  • Bookkeeping
  • Verbal and written communication

Timeline

Stocker

Walmart
08.2024 - 03.2025

Office Assistant

Through It All
03.2015 - Current

Shift Leader

Dollar General Store
02.2004 - 05.2009

Cashier

Payless Shoes
01.2003 - 06.2004

Sales Associate

Gutter Guard
06.2002 - 04.2003

Store Manager

The Money Store
03.2000 - 05.2002

High School Diploma -

Laurens Dist 55 High School

Some College (No Degree) - Business Accountancy

Piedmont Technical College

Some College (No Degree) - Business Accountancy

Lander University

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