Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Tomikah Williams

Tomikah Williams

The way to get started is to quit talking and begin doing.
Walt Disney

Summary

ADMINISTRATIVE POSITION Management/Retail Buyer/Strategic Sales Planning & Implementation Dynamic and adept at driving growth of company revenues and improving sales-team performance. Exceptional skills mentoring and coaching company personnel. Tenacious in building positive staff and associate relationships, securing customer loyalty and forging strong relationships with external business partners. Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.

Overview

28
28
years of professional experience

Work History

Coordinator

Church Volunteer
03.2016 - 01.2019
  • Coached volunteers through day-to-day operation.
  • Gathered and organized materials to support operations.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Entered data, generated reports, and produced tracking documents.

Work Teller

Bank of America
01.2008 - 02.2016
  • Utilizing keen accounting and exceptional customer service experience in order to contribute to the organization's mission
  • Provided routine financial transactions for clients
  • Handles deposits and withdrawals and process loan payments on a daily basis
  • Functional knowledge of performing financial management tasks and accountability
  • Able to record all transactions in a prompt and efficient manner
  • Hands on experience in providing exceptional customer service and resolving clients' accounts issues
  • In depth knowledge of examining instruments for endorsements and verification purposes
  • Worked well within fast-paced environment
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.

Business Owner

Famous Critters
01.2008 - 01.2012
  • Own and operate a service business, holding sole responsibility for marketing communications, branding, PR, advertising, search engine optimization
  • Built customer base from 0 to over 100 clients
  • Established email marketing and social media campaign that increased customer volume
  • Developed and managed merchandise assortment of children's party and clothing wear with shipments negotiated overseas
  • Conducted detailed daily, weekly, monthly and seasonal business review based on historical, current trends and market forecasts
  • Forecasted and streamlined off-price inventory through effective buying from domestic and overseas channels

Co-Store Manager

Wal-Mart SuperCenter
01.2002 - 01.2007
  • Designed more attractive merchandise presentation strategies and special marketing campaigns, resulting in increased store traffic and profits
  • Hired and trained store associates on all levels
  • Increased store inventory and expanded merchandise purchases
  • Responsibilities included purchasing, merchandising, customer service, cash office and all facets of running a major multifaceted department store
  • Purchase products from company's distribution centres
  • Drafted budgets, solved problems for individual store and associates
  • Participated in senior team strategic planning to improve sales and customer service relationships as well as implemented strategic plans storewide.

Co-Store Manger Smaller

Wal-Mart Division Store
01.2001 - 01.2002
  • Hired and trained store associates on all levels
  • Increased store inventory and expanded merchandise purchases
  • Responsibilities included responsibility and supervisory over purchasing, merchandising, customer service, cash office and all facets of running a multifaceted department store
  • Drafted budgets, solved problems for individual store and associates.

Buds Department Store Assistant Manager

01.1997 - 01.2001
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Ordered inventory and reported discrepancies to control costs and maintain inventory levels.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Developed and implemented plans to maximize sales and meet or exceed goals and objectives.

Wal-Mart
01.1991 - 01.1997
  • Hired and trained store associates on all levels
  • Increased store inventory and expanded merchandise purchases
  • Responsibilities included purchasing, merchandising, customer service, and all facets of running a multifaceted department store
  • Drafted budgets, solved problems for individual store and associates.

Education

AA - Business Administration

1988

Skills

  • Core Competencies include:
  • Strong team builder and team leader in customer service environment
  • Efficient multi-tasking skills dedicated to achieving high levels of communication and execution
  • Ability to highly motivate and organize teams to produce results
  • Planning, Scheduling, Expense Reports
  • Immense ability to schedule appointments and maintain calendars
  • Outstanding organizational, time management, prioritizing, data entry and problem solving skills
  • Knowledge of sales and budget tracking, analysis
  • Ability to manage accounts and merchandise for multiple clients, vendors and territories
  • Complete knowledge of supplies, equipment and services ordering and inventory control
  • Excellent ability to communicate effectively with customers and staff
  • Proven ability to manage a complex business in a multi-tasking setting
  • Highly organized, with superior problem solving and analytical abilities
  • Superior team leader for start-up and re-engineering new business ventures
  • Strong skills in screening, evaluating, and selecting staff
  • Additional Skills:Management and Retail Buyer Skills:
  • Monitoring and strategic intervention to drastically reduce shrink by designing a comprehensive training program
  • Application of sharp business acumen at identifying and implementing effective policies/procedures to boost revenue
  • Cost-effectively allocated, administered and managed operational budgets
  • Recruited and trained all employees, playing an instrumental role in developing top-performing team members
  • Relied upon to contribute detail orientation and organizational abilities toward developing and purchasing products in multiple departments monitored stock levels and determined retail pricing to maximize profits
  • Customer Service Skills: Performed responsible office support duties which involved providing information to the general public, addressing and resolving customer complaints, maintaining customer accounts, processing applications for service, and receiving payments according to specific guidelines and procedures Project Management Staffing: Experience in start-up of new projects and operations, recruiting, training, placement and preparing employee to develop a work ethic and respond to supervisors and customers Quick study in the needs of organizations and identifying staffing needs

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Coordinator - Church Volunteer
03.2016 - 01.2019
Work Teller - Bank of America
01.2008 - 02.2016
Business Owner - Famous Critters
01.2008 - 01.2012
Co-Store Manager - Wal-Mart SuperCenter
01.2002 - 01.2007
Co-Store Manger Smaller - Wal-Mart Division Store
01.2001 - 01.2002
Buds Department Store Assistant Manager -
01.1997 - 01.2001
- Wal-Mart
01.1991 - 01.1997
- AA, Business Administration

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Tomikah Williams