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Hi, I’m
Tomiko Clough
Customer Service Representative
McKinney,TX
It is better to fail in originality than to succeed in imitation.
Herman Melville
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
years of professional experience
1
Certification
Work History
Spherion Staffing
Optum
08.2022 - 02.2023
Job overview
- Self-motivated, with strong sense of personal responsibility.
- Gained extensive knowledge in data entry, analysis and reporting.
- Learned and adapted quickly to new technology and software applications.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Managed approximately 50-70 incoming calls and emails per day from customers.
Orem Rehabilitation Skilled & Nursing
CNA
07.2022 - 01.2023
Job overview
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Ensured prompt response to call lights, addressing patient needs in timely manner.
- Conducted basic physical assessments on new admissions to gather baseline data for nursing staff evaluation.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Supported needs of 25+ residents under long-term & short term care.
Tradition Assistant Living
CNA/Med Tech
02.2022 - 07.2022
Job overview
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Followed directions of licensed nurses to administer medications and treatments.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Nomi Health
Covid-19 Tester/ Site Lead
10.2021 - 02.2022
Job overview
- Managed and supervised large Covid testing site
- Monitored, coached and supervised team of 20 employees in 2021 and 2022
- Managed site development with assistance from civil engineers and complied with city and county ordinances.
- Attended weekly meetings to discuss safety procedures, compliance issues and facility maintenance.
- Kept sites compliant with OSHA, federal, state and local regulations to prevent unnecessary delays
- Created weekly and monthly reports and presentations for management team.
- Skilled at working independently and collaboratively in team environment.
Tesla
Property and Title Agent
02.2020 - 11.2021
Job overview
- Organized and prepared tax and title documents to transfer ownership of property.
- Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
- Drafted title abstracts and legal documents for real estate transactions.
- Collaborated with lenders, buyers, and sellers to ensure timely closings of real estate transactions.
- Kept up-to-date with state and federal regulations to prevent errors and fraud.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Auric Energy
Client Relations Advocate
06.2018 - 02.2020
Job overview
- Responded to more than 20 telephone calls and emails each day, setting up solar appointments, answering questions and collecting information about specific concerns
- Streamlined proposal creation process with meticulous attention to detail and accuracy in project estimations.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in team's ability to deliver results.
- Monitored project progress, identified risks and took corrective action as needed.
- Submitted Utah Tax Documentation for customers and created "Welcome" packets.
Education
Winslow High SchoolWinslow, AZ
High School Diploma
05.2015
Skills
- Decision Making
- Customer Service Management
- Team Leadership
- Inventory Tracking and Management
- Multitasking & Prioritization
- Desktops, Laptops, Mobile Devices
- Money Handling
- Vitals Collection and Documentation
- Flexibility and Adaptability
- Patient Care Technician/Assistant
- Compassion and Empathy
- Medical Terminology
- Active Listening
Certification
- BLS Certified, OneLife CPR & First Aid, - 10/29/2022-10/2024
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Company CultureFlexible work hoursWork from home optionWork-life balanceCareer advancementAccomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Customer Relations- Promoted to 4 different positions within 6 months of working with company.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Software
Microsoft Teams
Electronic Medical Record (EMR) systems
Health information systems
Microsoft Office Suite
Timeline
Optum
Spherion Staffing
08.2022 - 02.2023
CNA
Orem Rehabilitation Skilled & Nursing
07.2022 - 01.2023
CNA/Med Tech
Tradition Assistant Living
02.2022 - 07.2022
Covid-19 Tester/ Site Lead
Nomi Health
10.2021 - 02.2022
Property and Title Agent
Tesla
02.2020 - 11.2021
Client Relations Advocate
Auric Energy
06.2018 - 02.2020
Winslow High School
High School Diploma
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