Tomiko McGovern
New Windsor
Summary
Focused professional with experience in human resources, management, marketing, and finance. Skilled in recruitment and supporting staff. Hardworking and passionate job seeker eager to secure an assistant position working in human resources.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Director
Ivy League Preschool
04.2024 - Current
- Staffed and supervised in daily operations including the opening and closing of the daycare.
- Assisted with communication between parents and teachers regarding important information, newsletters, procedures, reports, requirements, and updates.
- Provided state policy changes by informing staff, running after school programs, and maintained attendance records for students and personnel time attendance for payroll.
- Established school policies and communicated to staff and parents for well-coordinated and high-quality daily operations.
- Recruited and onboarded new preschool employees.
- Utilized Microsoft office programs to manage files.
- Attended approved training and continuing education courses to maintain certifications.
- Planned and monitored curriculum and program activities and liaised with teachers to create fun and engaging learning experiences.
- Resolved conflicts and administered corrective action to foster positive experience for children and staff.
- Engaged with parents and families to build positive relationships for children to thrive.
Assistant Manager
Abercrombie and Fitch
11.2023 - 04.2024
- Completed the Manager in Training program (MIT) which provides the principles of management including recruiting, inclusion and diversity, human resources, store operations and visual merchandising.
- Managed a staffing and recruitment system to onboard new employees.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Hostess
Ninety-Nine Restaurants
08.2022 - 11.2022
- Responsible for greeting customers upon arrival, initiating and maintaining wait lists, and managing reservations and the seating chart.
- Assisted the general manager by receiving and filling online orders, completing opening and closing duties, and addressing guest inquiries.
- Gained experience providing customer service and worked as a team to operate the restaurant.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Equine Supervisor
Lucky C Stables
08.2016 - 11.2018
- Managed daily care for all clients and business owned horses which included grooming, feeding, stall cleaning, turnout, vetting and blanketing.
- Assisted the barn manager with maintaining horse charts, policies, and paperwork.
- Communicated with clients on equine safety, routine maintenance, and other necessary services.
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
- Acted as a liaison for the general manager and solved any client problems.
- Worked within the staff to coordinate and organize events, teach children equine knowledge, and exercise each horse daily.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
- Educated visitors and staff on proper animal care and handling.
- Monitored animals for behavioral problems and signs of health issues.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
Education
Bachelor of Science - General Business
State University of New York At New Paltz
05.2022
Classes in Biology And Healthcare Administration - Biology
Long Island University
2022
Skills
- Recruiting
- Staff hiring
- Employee Relations
- Business Administration
- Adaptability
- Communication
- Administrative Skills
- Human Resources Support
Certification
- CPR and Fist Aid Certification - June 2025
- 30+ hours of New York State Educational Training Courses on Child Safety
Awards
- Chi Alpha Sigma - Athletic Honors
- Beta Gamma Sigma Business Honors
- Phi Eta Sigma - Freshman Honors
Timeline
Assistant Director
Ivy League Preschool
04.2024 - Current
Assistant Manager
Abercrombie and Fitch
11.2023 - 04.2024
Hostess
Ninety-Nine Restaurants
08.2022 - 11.2022
Equine Supervisor
Lucky C Stables
08.2016 - 11.2018
- CPR and Fist Aid Certification - June 2025
- 30+ hours of New York State Educational Training Courses on Child Safety
Bachelor of Science - General Business
State University of New York At New Paltz
Classes in Biology And Healthcare Administration - Biology
Long Island University
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