TOMIKO RICE
Atlanta,GA
Summary
Dynamic and results-driven hospitality professional with extensive experience in hotel operations, event management, and client relations. Proven ability to plan and execute high-profile corporate and social events while optimizing guest satisfaction and driving revenue growth. Recognized for leadership, cross-functional collaboration, and delivering exceptional experiences that align with Marriott brand standards and client expectations.
Overview
10
10
years of professional experience
Work History
Event Manager
Marriott International
05.2023 - Current
- Lead the planning, coordination, and execution of diverse events including corporate meetings, social celebrations, and large-scale conferences. Partner closely with operations, culinary, and sales teams to ensure seamless guest experiences aligned with brand standards. Develop and implement event strategies that maximize profitability through innovative upselling, efficient budgeting, and exceptional service delivery. Mentor junior event associates, fostering collaboration, accountability, and a strong focus on guest satisfaction.
Sales and Events Coordinator
Aloft Hotel
05.2020 - 05.2023
- Coordinated and executed meetings, conferences, and social events with precision and attention to detail. Developed strong relationships with clients to anticipate needs and exceed expectations, ensuring smooth event execution. Collaborated with internal teams to streamline communication and improve operational efficiency. Contributed to revenue growth through proposal development, accurate forecasting, and post-event relationship management.
Central Reservations Consultant
Hyatt
06.2019 - 07.2020
- Handled inbound reservation calls with a focus on accuracy, upselling, and personalized service. Consistently exceeded sales and service goals by identifying guest preferences and recommending tailored experiences. Maintained detailed records to support seamless communication across departments.
Assistant Housekeeping Manager
The Curtis Hotel
09.2018 - 06.2019
- Supervised daily housekeeping operations and maintained brand cleanliness standards through detailed inspections and staff training. Implemented process improvements that reduced supply costs by 10% and increased overall team productivity. Championed safety, compliance, and service excellence across the housekeeping department.
Front Desk Agent / Assistant Housekeeping Manager
Hampton by Hilton
07.2015 - 09.2018
- Delivered high-quality guest service while managing front desk operations and resolving inquiries efficiently. Promoted to Assistant Housekeeping Manager based on strong leadership, reliability, and attention to detail. Oversaw scheduling, inspections, and performance reviews to ensure service consistency and guest satisfaction.
Education
Bachelor of Science - Hospitality Management
SUNY Buffalo State
Buffalo, NYAssociate of Applied Science - Restaurant and Hotel Management
Erie Community College
Buffalo, NYSkills
- Event Planning & Execution
- Client Relations & Guest Experience
- Revenue Optimization
- Budgeting & Forecasting
- Team Leadership & Training
- Sales & Marketing Strategy
- Vendor & Contract Management
- Operational Efficiency
- Communication & Collaboration
Accomplishments
- Achieved guest satisfaction scores exceeding 90% for event execution and service delivery.
- Directed 150+ corporate and social events annually with consistent client praise and repeat business.
- Streamlined event logistics through cross-department collaboration, improving setup efficiency by 20%.
- Introduced creative upselling and package strategies that increased catering revenue by 15%.
- Recognized by leadership for exceptional client engagement and operational excellence in event delivery.
Timeline
Event Manager
Marriott International
05.2023 - Current
Sales and Events Coordinator
Aloft Hotel
05.2020 - 05.2023
Central Reservations Consultant
Hyatt
06.2019 - 07.2020
Assistant Housekeeping Manager
The Curtis Hotel
09.2018 - 06.2019
Front Desk Agent / Assistant Housekeeping Manager
Hampton by Hilton
07.2015 - 09.2018
Associate of Applied Science - Restaurant and Hotel Management
Erie Community College
Bachelor of Science - Hospitality Management
SUNY Buffalo State
Similar Profiles
Elemuo Peculiar ChinonsoElemuo Peculiar Chinonso
Guest Experience Expert(Front Desk) at Marriott InternationalGuest Experience Expert(Front Desk) at Marriott International
Francesco OttavianoFrancesco Ottaviano
Hr payroll Multy.property trainee at Marriott InternationalHr payroll Multy.property trainee at Marriott International
Kyle F. LawrenceKyle F. Lawrence
Assistant Front Office Manager at Marriott InternationalAssistant Front Office Manager at Marriott International
Elijah M. TurnerElijah M. Turner
Warehouse Lead Associate at Rooms To GoWarehouse Lead Associate at Rooms To Go
Monet SaundersMonet Saunders
District Manager of Inside Sales at Republic National Distributing CompanyDistrict Manager of Inside Sales at Republic National Distributing Company