Tomilola Nero
Dallas,TX
Summary
Dedicated Healthcare worker with over 5 years in healthcare, clinical, administrative roles working with oncology, dementia, long term care patient population and other types of population. Versed with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Extensive knowledge of medical terminologies, HIPAA and documentation procedures. Excellent multitasker and demonstrated team player with positive attitude. Possess thorough knowledge of anatomy and physiology, medical terminology, infection control, nutrition, medical ethics, cardiology, disease states, and minor in-office surgery procedures.Instrumental in maintaining medical records, managing medical billing and insurance authorizations, scheduling patient appointments and procedures, and conducting medical office finances.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Records Specialist/Medical Assistant
United Healthcare Group
Minnetonka, MN
02.2022 - 02.2024
- Helped veterans in updating their healthcare records in the system on a regular basis.
- Organized patient charts, gathering medical histories, lab results and consents.
- Pulled patient records and transferred information to appropriate parties.
- Determined and implemented techniques to improve medical records retrieval process.
- Obtained information by contacting appropriate personnel or patients.
- Pulled patient charts for upcoming appointments.
- Entered patient insurance, demographic and health information into software and confirmed records.
- Maintained complete confidentiality in accordance with organization and legal requirements.
- Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
Clinical Informatics Intern
Arrowhead Regional Medical Center
Colton, CA
05.2021 - 02.2022
- Collaborated with management in multiple departments to drive clinical process change initiatives
- Analyzed information systems and applications to identify specifications for implementation projects
- Contributed to implementation and consistent maintenance of company's clinical information system
- Implemented policies and practices to foster patient data privacy and confidentiality
- Assessed computer and information technologies to determine applicability to nursing practice, education and administration.
- Analyzed and interpreted patient, nursing or information systems data to improve care
- collected, recorded and analyzed data related to nursing care of patients
- Used informatics science to implement technological solutions to resolve clinical or healthcare administrative problems
- Provided education and support to patient's family members
- Drafted training materials, presentations, manuals and SOPs to support informatics policies and procedures
Patient Care Technician (oncology Unit)
Baylor Scott & White Medical Center
Dallas, TX
01.2020 - 05.2021
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Handling of biological specimen and shipment of samples to the lab
- Routinely interacted with and supported patients recently diagnosed with cancer.
- Provided information regarding counseling services offered to cancer patients.
- Recorded patient conditions and vital signs before and after medical operations.
- Restocked unit frequently with necessary medical supplies.
- Promoted patient satisfaction by assisting with bathing, dressing and exercising.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Notified senior staff of patient emergencies to optimize outcomes.
- Supported unit efficiency by maintaining current and accurate clerical paperwork
- Assisted with patient admissions, discharges and transfers
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Tracked and reported client's progress based on conversations and conversations.
Certified Nursing Assistant (dementia Unit )
Touchmark Retirement Community
Oklahoma City, OK
03.2019 - 01.2020
- Administered medications to patients and performed follow-ups regarding prescriptions and supplements.
- Supported non-ambulatory residents in range of motion exercises.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Documented activities and recorded information in EMR system.
- Assisted residents in preparing for activities and social programs.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
Certified Nurse Assistant (Long Term Care)
CHLF HOMES
North Hollywood, CA
02.2017 - 03.2019
- Documented activities and recorded information in EMR system.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Administered medications and educated patients and families on correct at-home administration.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Observed and reported unusual symptoms and changes to charge nurse.
- Cultivated strong value added relationships with patients by delivering medical expertise
- Completed and submitted clinical documentation in accordance with company's guidelines
- Performed inventory by monitoring expiration of medical supplies and medications.
Customer Service Representative
Tinker Federal Cu
Remote
01.2015 - 01.2017
- Educated customers on special pricing opportunities and company offerings.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Explained benefits, features and recommendations to maximize client retention.
- Exceeded company productivity standards on consistent basis.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
- Answered inbound calls, chats and emails to facilitate customer service.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Improved customer service wait times to mitigate complaints.
- Made outbound calls to obtain account information.
Education
Master of Science - Health Informatics
Grand Canyon University
Phoenix, AZ01.2022
Bachelor of Science - Health care administration
Afe Babalola University
Nigeria 04.2014
Skills
- HIPAA Guidelines
- Epic
- Meditech
- Information technology
- Quickmar
- Microsoft word
- Microsoft Excel
- Powerpoint
- Quick problem solver
- Medical Records management
- Quality assurance
- Knowledge of medical terminology
- Fast learner
- customer service
- CPR/First Aid certified
- Diagnostic testing
- obtaining and transporting lab samples
- Effective in checking vital signs
- Knowledge of good clinical practice (GCP)
- Phlebotomy
- EKG
- BLS
Certification
- Certified nurse assistant 2015
- Certified Clinical Medication assistant 2024
- Bls and CPR certified
- First Aid certified
Timeline
Medical Records Specialist/Medical Assistant
United Healthcare Group
02.2022 - 02.2024
Clinical Informatics Intern
Arrowhead Regional Medical Center
05.2021 - 02.2022
Patient Care Technician (oncology Unit)
Baylor Scott & White Medical Center
01.2020 - 05.2021
Certified Nursing Assistant (dementia Unit )
Touchmark Retirement Community
03.2019 - 01.2020
Certified Nurse Assistant (Long Term Care)
CHLF HOMES
02.2017 - 03.2019
Customer Service Representative
Tinker Federal Cu
01.2015 - 01.2017
Master of Science - Health Informatics
Grand Canyon University
Bachelor of Science - Health care administration
Afe Babalola University
- Certified nurse assistant 2015
- Certified Clinical Medication assistant 2024
- Bls and CPR certified
- First Aid certified
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