Summary
Overview
Work History
Education
Skills
Timeline
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Tomilola Nero

Forney,TX

Summary

Highly skilled and experienced customer service proffessional with over 5 years experience in providing exceptional service to customers.possess a strong ability to communicate effectively with customers,resolve issues in a timely manner and ensure customer sastifaction.Proven track recordof exceeding customer expectations and building strong relationshipswith clients. Seeking to leverage my customer service skills and experience in a challenging and rewarding role.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

United Healthcare Group
Minnetonka, MN
08.2022 - Current
  • Handling inbound calls from members and clients regarding health insurance coverage, claims, billing, and general inquiries.
  • Providing accurate and timely information to customers about their benefits, network providers, and healthcare services.
  • Assisting members with understanding their insurance plans, including copayments, deductibles, and coverage details.
  • Resolving customer issues, complaints, and concerns in a professional and empathetic manner.
  • Documenting customer interactions and updating member records in the company's system.
  • Collaborating with other departments, such as claims processing and enrollment, to address customer inquiries, and resolve issues.
  • Following company policies, procedures, and compliance regulations when handling sensitive health information.

Customer Service Representative Specialist

Tinker federal credit union
Oklahoma City, OK
08.2018 - 08.2022
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Reviewed customer account information to determine current issues and potential solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
  • Exceeded company productivity standards on consistent basis.
  • Relayed productive customer feedback to marketing teams.

Manager of Business Development and Sales

Berger Paints
Ikeja , Lagos Nigeria
03.2016 - 08.2017
  • Maintained professional network of potential clients and business opportunities.
  • Boosted team morale and overall sales volume by creating employee incentive sales contests.
  • Developed and implemented new sales strategies to update product lines.
  • successfully handle escalated customer complaints and turn them into positive.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Increased sales from various channels.
  • Maximized sales by efficiently managing sales representatives.
  • Conducted market research and reported on competitors.
  • Supervised and trained employees on successful selling techniques.

Education

Informatics

Grand Canyon University
Phoenix, AZ
01.2022

Bachelor of Science - Business Administration and Management

Afe Babalola University
Nigeria
06.2015

Skills

  • Technologically savvy
  • Office equipment proficiency
  • Problem-solving abilities
  • Call Center Operations
  • High-energy attitude
  • Credit card payment processing
  • Project management abilities
  • Report creation
  • Excellent communication skills
  • strong interpersonal skills
  • Attention to detail
  • Conflict resolution
  • Cross-selling
  • Data analytics

Timeline

Customer Service Representative

United Healthcare Group
08.2022 - Current

Customer Service Representative Specialist

Tinker federal credit union
08.2018 - 08.2022

Manager of Business Development and Sales

Berger Paints
03.2016 - 08.2017

Informatics

Grand Canyon University

Bachelor of Science - Business Administration and Management

Afe Babalola University

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Tomilola Nero