Tomi Mishelle Roberts
Hahira,USA
Summary
Detail-oriented administrative professional with strong organizational and communication skills. Proven ability to manage complex schedules, coordinate across teams, and maintain high productivity. Experienced in both customer-facing and internal support roles, with success in training hundreds of professionals, improving workflow efficiency, and supporting team success. Willing to relocate to: Dane County, WI Authorized to work in the US for any employer
Overview
9
9
years of professional experience
1
1
Certification
Work History
Administrative Volunteer and Contract Support
Munchausen Support
01.2023 - Current
- Provided administrative assistance, including scheduling, record organization, and resource coordination for survivors of MBPA.
- Reviewed and organized medical records, prepared documentation for professional trainings, and maintained detailed records of survivor needs and resources.
- Coordinated and facilitated both survivor and professional support groups, ensuring clear communication and smooth session flow.
- Created and formatted professional presentations for in-person and virtual trainings to medical professionals.
- Communicates effectively with a diverse audience, providing empathy and professionalism while building strong rapport.
- Trained and educated hundreds of medical professionals nationwide, increasing awareness and improving early recognition of MBPA.
- Regularly used Microsoft Excel, Word, and Google Workspace (Docs, Sheets, Slides, Drive) to manage records, create training materials, and streamline communication.
Front Desk Manager and Administrator
Sublime Salon
01.2024 - 07.2025
- Oversaw all front desk operations, including answering phones, responding to emails/texts, and greeting and assisting clients.
- Scheduled and confirmed appointments, coordinated stylist calendars, and ensured daily workflow efficiency.
- Maintained organized client records and appointment logs to support smooth business operations.
- Served as the main communication link between clients and stylists, addressing needs promptly and professionally.
- Balanced multitasking demands in a fast-paced environment while delivering exceptional customer service.
- Maintained a 95% productivity rate by keeping stylist schedules consistently booked, directly contributing to increased salon revenue and client retention.
Customer Service Representative for Intuit TurboTax and Quickbooks
Omni Interactions, Inc.
12.2020 - 01.2024
- Consistently deliver high-quality customer service by helping customers with issues relating to their taxes, and TurboTax products.
- Utilize strong research skills, as well as critical thinking skills while maintaining a courteous and professional demeanor through audio, video and/or chat features.
- Maintain a deep understanding of all TurboTax products, to be able to answer customer questions and match them with the product that best fits their needs.
Correctional Officer
Calhoun County Sheriff's Office
01.2019 - 11.2019
- Transport inmates to and from facility while maintaining safety and security.
- Observe inmate living quarters and oversee inmate movement.
- Maintain control and security over stressful situations including medical emergencies, irate inmates, and inmate fights.
- Properly book in and book out inmates including fingerprinting, searching, and making certain all information is accurately input into facility computer software.
- Write informative, detailed reports on all incidents and maintain daily logs.
- Maintain and present proficiency in use of force applications and unarmed self-defense.
- Present excellent communication skills staff about needs of the facility and to inmates to deescalate stressful situations.
Server/Bartender/Trainer
Logan's Roadhouse
05.2016 - 12.2018
- Provide a friendly demeanor and excellent customer service at all times.
- Have proficient knowledge of restaurant menu and answer all guest questions and special request.
- Take guest orders and accurately transfer them using restaurant POS system.
- Assist in training new employees on restaurant policy and ensure an accurate knowledge of menu.
- Maintain a calm demeanor during busy and stressful times.
Education
Certificate - Emergency Medical Services
Gadsden State Community College
Gadsden, AL05.2019
Some College - Criminal Justice
Wiregrass Georgia Technical College
Douglas, GA05.2015
Skills
- File Management
- Administrative Coordination & Scheduling
- Data Entry
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Google Workspace (Docs, Sheets, Slides, Drive)
- Customer Relationship Management
Core Skills
Interpersonal Skills
- Professional Communication (Written & Verbal)
- Training & Presentations
- Customer Service & Client Relations
- Appointment Scheduling
- Document Preparation
- Workflow Optimization
- Calendar & Travel Coordination
Organizational Skills
Accomplishments
- Sustained a 95% productivity rate by keeping stylist schedules consistently booked through effective communication and proficient use of scheduling software.
- Achieved an 80% client retention rate by facilitating clear and timely communication between clients and stylists.
- Developed Excel-based inventory tracking spreadsheets, reducing supply spending by 15% through improved monitoring and ordering efficiency.
- Partnered with a team of 7 to design and deliver MBPA professional training, enhancing awareness and early detection among participants.
- Developed Excel-based tracking systems to organize incoming survivor inquiries and maintain an ongoing group participation tracker, improving coordination and monitoring of survivor support groups.
Certification
- CPR Certification
- First Aid Certification
Languages
English
Timeline
Front Desk Manager and Administrator
Sublime Salon
01.2024 - 07.2025
Administrative Volunteer and Contract Support
Munchausen Support
01.2023 - Current
Customer Service Representative for Intuit TurboTax and Quickbooks
Omni Interactions, Inc.
12.2020 - 01.2024
Correctional Officer
Calhoun County Sheriff's Office
01.2019 - 11.2019
Server/Bartender/Trainer
Logan's Roadhouse
05.2016 - 12.2018
Some College - Criminal Justice
Wiregrass Georgia Technical College
Certificate - Emergency Medical Services
Gadsden State Community College
Awards
Top 10% of company April 2021 Finished tax season within top 10% of the company based on metrics, and asked to extend my time with TurboTax., Highest Rated Server March 2018 Highest rated server based on guest satisfaction survey's., Top Monthly Sales August 2017 Top monthly "up-sales" at Logan's Roadhouse 3 times while employed., Promotion March 2017 Promoted to trainer at Logan's Roadhouse., Top Monthly Sales February 2014 Top sales achievement award for most sales in a region consisting of over 500 other jewelers.
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