Tomira Potter
High Point,NC
Summary
Dynamic Data Manager with a proven track record at Guilford County School System, leveraging statistical analysis and problem-solving skills to enhance educational strategies. Recognized for developing data management protocols that improved accuracy and collaborating effectively with educators to drive student success. Committed to exceptional customer service and team collaboration.
Overview
25
25
years of professional experience
Work History
Data Manager
Guilford County School System
02.2017 - Current
- Analyzed data trends to inform educational strategies and improve student outcomes.
- Developed and implemented data management protocols to ensure accuracy and consistency across systems.
- Collaborated with educators to design data collection methods that enhance instructional effectiveness.
- Trained staff on best practices for data entry, improving overall efficiency in information management.
Sales Associate
High Point ABC
08.2015 - Current
- Provided exceptional customer service, enhancing client satisfaction and loyalty.
- Managed inventory levels, ensuring optimal stock availability for sales initiatives.
- Assisted in training new team members on product knowledge and sales techniques.
- Collaborated with management to develop promotional strategies that increased foot traffic.
- Processed transactions accurately, contributing to financial integrity of daily operations.
- Prepared merchandise for sales floor by pricing or tagging.
Assistant Store Manager
Macy's Department Store
08.2000 - 03.2015
- Supervised daily store operations ensuring optimal customer service and product availability.
- Trained and mentored sales associates to enhance team performance and service standards.
- Implemented inventory management processes reducing shrinkage and improving stock accuracy.
- Analyzed sales data to identify trends, driving strategic initiatives to boost revenue.
- Developed employee schedules optimizing workforce efficiency while maintaining labor costs.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Education
Bachelor of Arts - Business Administration
Winston-Salem State University
Winston-Salem, NC06.1989
Skills
- Data quality assurance
- Data security
- Statistical analysis
- Data cleansing
- Problem-solving
- Customer service and engagement
- Time management
- Teamwork and collaboration
- Multi-tasking strength
- Exceptional customer service
Timeline
Data Manager
Guilford County School System
02.2017 - Current
Sales Associate
High Point ABC
08.2015 - Current
Assistant Store Manager
Macy's Department Store
08.2000 - 03.2015
Bachelor of Arts - Business Administration
Winston-Salem State University