Tomisha Scott
Seffner
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Leading Edge Administrators
05.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Wipro
03.2022 - 05.2023
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Mentored new employees on procedures and policies to maximize team performance.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
Data Entry Clerk
Firstsource Health Plans & Healthcare Services, LLC
09.2021 - 01.2022
- Scanned and stored files and records electronically to reduce paper files and secure data.
- Transferred data from hard copies to digital databases, organizing information in new formats.
- Identified and corrected data entry errors to prevent duplication across systems.
- Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
- Reviewed, corrected or deleted data, verifying customer and account information.
- Located information contained in files to meet requests by supervisors and other departments.
- Processed customer and account source documents by reviewing data for deficiencies.
- Detected flaws in customer and account data, resolving issues and communicating with supervisors.
- Gathered and documented statistical information to generate reports.
- Collected and organized information for entry, prioritizing entries to increase efficiency.
Customer Service Representative
Wipro
06.2019 - 09.2021
- Provide customers with outstanding customer service by responding to and documenting telephone and/or written inquiries about student loans
- Consistently met established performance standards, including quantity and quality claims processing standards
- Maintained current knowledge of assigned Plan(s) an effectively applied knowledge in the payment of claims, customer service an all other job functions
- Provide back-up for my supervisor on other accounts as needed
- Assisted new employees with input on the CRM Production System
- Answered inbound calls, chats and emails to facilitate customer service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Ratail Sales Supervisor
Rainbow Shops
03.2019 - 06.2019
- Advance understanding of sales principles and customer services
- Supported sales team by monitoring daily operations and providing information and procedural guidance to staff.
- Demonstrated high level of customer service by engaging clients and offering sales floor assistance.
- Supported team members by assisting in upselling products and services and closing sales with customers.
- Exceeded targeted goals and quotas through upselling and strategic customer cultivation.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Processed cash, credit and check transactions with POS system and cash register.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Managed consistent and efficient floor recoveries to maintain clean and organized sales floor.
- Maintain Cleanliness On Sales Floor
- Supervised a team of six
- Submit payroll for my team on a weekly basis
- Maintained Time sheets accuracy
- Ability to work in a fast paced environment
Retail Sales Associate
RUE 21
11.2017 - 03.2019
- Helped customers by answering questions and locating merchandise.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Created price tags and merchandise signs for new items.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Answered questions about current promotions and resolved issues according to store policies.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.
- Cleaned shelves, counters and tables to maintain organized store.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Computed purchases and received and processed cash or credit payment.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Ticketed, arranged and displayed merchandise to promote sales.
- Bagged or packaged purchases and wrapped gifts.
- Prepared merchandise for purchase or rental.
- Maintained records related to sales for store management.
- Placed special orders or called other stores to find desired items.
- Exchanged merchandise for customers and accepted returns.
- Recommended, selected and located merchandise based on customer desires.
Education
High School Diploma -
Armwood High School
01.2019
Skills
- Report creation
- Retail sales customer service
- Courteous demeanor
- Project management abilities
- Promotional support
- Quality control
- High-energy attitude
- Problem-solving abilities
- Inbound and Outbound Calling
- Work From Home Experience
- Data Entry
- Credit card payment processing
- Adaptive team player
- Data evaluation
- Active listening
- Follow-up skills
Timeline
Customer Service Representative
Leading Edge Administrators
05.2023 - Current
Customer Service Representative
Wipro
03.2022 - 05.2023
Data Entry Clerk
Firstsource Health Plans & Healthcare Services, LLC
09.2021 - 01.2022
Customer Service Representative
Wipro
06.2019 - 09.2021
Ratail Sales Supervisor
Rainbow Shops
03.2019 - 06.2019
Retail Sales Associate
RUE 21
11.2017 - 03.2019
High School Diploma -
Armwood High School
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