Tomishia Rucker
Coahoma,MS
Summary
Dynamic customer service professional with a proven track record at Ttec, excelling in problem resolution and relationship building. Skilled in data entry and order fulfillment, I enhance customer satisfaction through effective communication and critical thinking, ensuring timely and accurate service delivery while fostering loyalty and repeat business.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Ttec (TeleTech) - HealthCare Solutions
10.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Distribution Associate
PSF WEBB
04.2020 - 08.2023
- Boosted customer satisfaction by ensuring timely and accurate order fulfillment and delivery.
- Received loads, checked merchandise and tagged with warehouse IDs.
- Facilitated cross-training initiatives within the distribution center team to promote flexibility, adaptability, and enhanced skill sets among staff members.
- Minimized product damage or loss through careful handling, appropriate packaging techniques, and adherence to storage guidelines.
Assistant Manager
Rainbow Shops
06.2017 - 05.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Order Picker
Orielly Auto Parts
09.2014 - 07.2015
- Collaborated with team members to ensure timely completion of orders during peak demand periods.
- Excellent communication skills, both verbal and written.
- Reduced order processing time with the use of RF scanning equipment and inventory management software.
- Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
- Optimized order fulfillment processes by regularly communicating with supervisors on any process improvements or issues encountered during daily tasks.
Education
Associate Of Business Administration - Accounting And Finance
Strayer University
Herndon, VADiploma - Diploma
Coahoma Agricultural High School
Clarksdale, MS05.2010
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Call center experience
- Microsoft Excel
- Order processing
- Building rapport
- Order fulfillment
Timeline
Customer Service Representative
Ttec (TeleTech) - HealthCare Solutions
10.2024 - Current
Distribution Associate
PSF WEBB
04.2020 - 08.2023
Assistant Manager
Rainbow Shops
06.2017 - 05.2019
Order Picker
Orielly Auto Parts
09.2014 - 07.2015
Associate Of Business Administration - Accounting And Finance
Strayer University
Diploma - Diploma
Coahoma Agricultural High School
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