TOM JOSE MEKAT
Hillsboro,OR
Summary
Dedicated and professional, bringing extensive experience in digital transformation. Goal is to leverage expertise in data/system analysis and market research to drive product development and innovation. Proven track record of identifying business opportunities and implementing strategies, adept at improving customer experience and increasing profitability. Ready to contribute to a dynamic team, determined to achieve measurable results.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Product Analyst - Digital Transformation
IDFC FIRST Bank Ltd.
Mumbai, India
05.2022 - 10.2023
- Guide development and business teams in design and delivery of new application requirements and improvements to existing ones to reduce TAT and eliminate chances of production error through automation of process for various stakeholders of the Bank
- Agile process management on Jira - Multiple IT team reporting, Parallel management of multiple projects, Internal and External Stakeholder Management, Delivery and Production support
- SFDC based system development with integration to FinnOne, Mule, ODS, UIDAI, Hunter, etc
- With Focus on End User friendliness, reusability, and cost reduction
- Presentations and reporting to Top Management of Various internal stakeholders over Delivery and Adoption.
Operations Manager
IDFC FIRST Bank Ltd.
Trivandrum/ Coimbatore/ Surat, India
06.2016 - 05.2022
- Successfully consolidated multiple operations sites in one central location by managing and improving daily activities of Credit Processing Agency (CPA) servicing up to 10 spoke locations across two states, including manpower, planning, and infrastructure for all offered products
- Expert in File processing (Spread across Mortgage, BL, PL, Cross Sell, CV, UC, TW, and CD), Team Training and Management, Vendor Management, Stakeholder Management
- Successful in earning the PAN India top performer award in Collection activity conducted from May to Sep 2020
- Managing audit, business resumption planning, evaluating emerging technologies, contract review and negotiations, human resources, salary administration, employee development and recognition programs, and defining the strategic direction of the business unit
- Adept in error resolution activities with Central Operation's, Maintenance of various MIS, Achievement of best quality levels, and Involvement with managers and higher officials for smooth running of CPA with minimal escalations
- Expert understanding on working of Banking application based on FinnOne, BPM, SFDC, responsible for system process scoping, testing, delivery, and Manager training activities.
Business Analyst
Global Infonet Inc.
Cochin, India
10.2008 - 02.2013
- Independently accountable for end-to-end project activities, including client interaction, documenting client needs, managing the project execution team, and leading the delivery team
- Successfully maintained transportation and Asset Management, Monitoring Systems, Aviation MRO, Shipping Industry, e-Commerce, and Employee Relationship Management are all domains of exposure in 15 Completed Projects
- Extensive experience analyzing, estimating, designing, and delivering projects for a variety of clients and development teams in an onsite-offshore (India - USA) setting
- Extensive Participation in the company's day-to-day operations and project management, collaborating closely with the CEO and other members of the management cadre
- Ensured involvement in people management activities with Induction and Mentoring of workers with the sole responsibility for planning employee engagement events.
Education
MBA - Operations And General Management
Nirma University
Ahmedabad, India02.2016
Bachelor Of Technology - Computer Science & Engineering
College of Engineering, Adoor
Kerala, India04.2007
Skills
- Data analysis
- User experience design
- Agile methodology
- Process optimization
- Digital Transformation
- Analytical skills
- Strategic thinking
- Data-driven decision-making
- Strong communication
- Problem-solving abilities
- Detail-oriented
Accomplishments
Multiple Ace awards won at IDFC FIRST Bank.
Otherexperiences
04/01/2015, 06/01/2015, Ahmedabad, GJ, Internship - KMS Desing, Dexter Consultancy Pvt. Ltd.
Personal Information
- Date of Birth: 04/22/1985
- Visa Status: US H4 Visa Holder
References
- Indrajit Mal, +91-916-724-0821, IDFC FIRST Bank Ltd.
- Navin Shorey, +91-976-938-7979, IDFC FIRST Bank Ltd.
Certification
Lean six sigma green belt.
Languages
English
Full Professional
Hindi
Professional Working
Malayalam
Native or Bilingual
Tamil
Professional Working
Timeline
Product Analyst - Digital Transformation
IDFC FIRST Bank Ltd.
05.2022 - 10.2023
Operations Manager
IDFC FIRST Bank Ltd.
06.2016 - 05.2022
Business Analyst
Global Infonet Inc.
10.2008 - 02.2013
MBA - Operations And General Management
Nirma University
Bachelor Of Technology - Computer Science & Engineering
College of Engineering, Adoor