Tommascene Robinson
Hawkinsville,GA
Summary
Meticulous professional with expertise in quality control and customer service. Demonstrates proficiency in optimizing workflows while maintaining safety standards and fostering team collaboration.
Overview
20
20
years of professional experience
Work History
Warehouse
Gilmer/Temp.
Cochran , Ga
09.2024 - 12.2024
- Executed quality control reviews to ensure compliance with regulations.
- Stacked completed packages onto pallets for shipment.
- Assembled boxes, crates, and pallets using hand tools or automated equipment.
- Maintained clean and organized work area, optimizing efficiency.
- Adhered to safety protocols, reducing workplace hazards.
- Labeled packages and documented items prepared for shipping.
Retail Keyholder
Dollar General Market
Hawkinsville, Georgia
01.2023 - 06.2023
- Supervised daily store operations, ensuring efficient inventory management and compliance with policies.
- Managed cash register operations, guaranteeing accurate financial transactions and customer receipts.
- Assisted customers with product inquiries, providing exceptional service to enhance satisfaction.
- Collaborated with team members to achieve sales goals and improve store performance.
- Resolved customer-staff issues professionally while upholding company policies and standards.
- Inspected merchandise prior to stocking, ensuring quality control standards were consistently met.
- Performed opening and closing procedures, including cash drawer counts and deposit preparations.
- Monitored security cameras to prevent theft and identify suspicious activities.
Sanitation Worker
Dycos
Perry , Ga
06.2022 - 12.2022
- Followed safety protocols to ensure a hazard-free environment.
- Cleared debris and waste from designated areas promptly.
- Collaborated with team members to achieve cleanliness standards consistently.
- Communicated effectively with supervisors regarding sanitation needs and issues.
- Maintained inventory of cleaning supplies and reported shortages as needed.
- Followed sanitation schedule and documented cleaning activities.
- Cleaned and sanitized equipment, walls, ceilings and other surfaces.
- Removed trash and waste from work areas to designated collection points.
- Handled cleaning and sanitation chemicals by following safety precautions.
- Utilized chemicals such as detergents, disinfectants and polishes safely.
- Used brooms, mops and vacuum cleaners to remove dirt and debris from floors.
Customer Service Representative
Circle K
Hawkinsville , GA
06.2021 - 05.2022
- Processed transactions accurately using point-of-sale systems and cash handling procedures.q
- Assisted customers with inquiries and product selections in a fast-paced environment.
- Maintained cleanliness and organization of store shelves and product displays.
- Resolved customer complaints effectively to ensure satisfaction and loyalty.
- Collaborated with team members to enhance service quality and efficiency.
- Educated customers about promotions, loyalty programs, and store policies.
- Monitored inventory levels and restocked items as needed throughout the shift.
- Implemented safety protocols to ensure a secure shopping experience for customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed positive relationships with customers through friendly interactions.
Cashier
Harvey Groceries
Hawkinsville, Georgia
11.2020 - 05.2021
- Processed customer transactions with accuracy using point-of-sale systems.
- Maintained organized and clean checkout areas to enhance shopping experience.
- Handled cash, credit, and debit transactions responsibly to ensure financial integrity.
- Resolved customer complaints professionally to promote satisfaction and loyalty.
- Operated cash register and POS system for receiving payments efficiently.
- Greeted customers while addressing inquiries about products and services.
Team member
Mc Donalds
Hawkinsville, GA
05.2008 - 09.2008
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Processed sales transactions to prevent long customer wait times.
- Balanced daily transactions on a computerized point-of-sale system.
- Used suggestive selling techniques to promote add-on sales.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
Monitor/Housekeeper
Salvation Army
Miami, Fl
03.2005 - 08.2007
- Cleaned and sanitized rooms to uphold hygiene standards for guests.
- Restocked toiletries and amenities to optimize guest satisfaction.
- Organized cleaning supplies and equipment for efficient shift workflows.
- Reported maintenance issues promptly to ensure guest comfort.
- Assisted with laundry duties, including washing, folding, and storing linens.
- Managed incoming and outgoing correspondence to facilitate effective communication.
- Prepared documentation and reports to support departmental operations.
- Maintained organized office records and ensured adequate supply levels.
Education
Certificate - Business Administration
Central Georgia Tech
Warner Robins, GA01-2003
GED -
Miami Jackson Senior High
Miami Florida06-1993
References
References available upon request.
Timeline
Warehouse
Gilmer/Temp.
09.2024 - 12.2024
Retail Keyholder
Dollar General Market
01.2023 - 06.2023
Sanitation Worker
Dycos
06.2022 - 12.2022
Customer Service Representative
Circle K
06.2021 - 05.2022
Cashier
Harvey Groceries
11.2020 - 05.2021
Team member
Mc Donalds
05.2008 - 09.2008
Monitor/Housekeeper
Salvation Army
03.2005 - 08.2007
Certificate - Business Administration
Central Georgia Tech
GED -
Miami Jackson Senior High