Tommasezna Lilly
Natchitoches
Summary
Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.
Skilled Office Manager with comprehensive experience in overseeing daily office operations, implementing effective policies for better efficiency and coordinating administrative activities. Strengths include multi-tasking abilities, strong communication skills, and proficiency in managing diverse teams. Significant contributions made to previous roles include improving organization systems and effectively handling multiple tasks concurrently under pressure.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Office Manager
Meadow Creek Apartments
Natchitoches
10.2023 - 08.2024
- Managed daily office operations and maintained a professional environment.
- Coordinated resident communications and addressed inquiries efficiently.
- Scheduled maintenance requests and ensured timely follow-up with vendors.
- Oversaw leasing documentation and maintained accurate records for residents.
- Assisted in budget tracking and processing invoices for office supplies.
- Implemented filing systems to streamline document retrieval and storage.
- Trained new staff on office procedures and customer service standards.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Reviewed files and records to obtain information and respond to requests.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Coded and entered daily invoices with in-house accounting software.
- Developed and implemented office policies and procedures.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Provided administrative support to management team including preparing reports and presentations.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
Cashier Team Lead
Walmart
Natchitoches
07.2020 - 08.2024
- Supervised cashier team to ensure efficient customer service during peak hours.
- Trained new cashiers on register operations and customer engagement techniques.
- Managed cash drawer reconciliation and resolved discrepancies promptly.
- Assisted customers with inquiries, returns, and product locating effectively.
- Coordinated daily schedules to optimize staff coverage and workflow efficiency.
- Enforced store policies and procedures to maintain a secure shopping environment.
- Collaborated with management to address team performance and training needs.
- Facilitated communication between cashiers and other departments for smooth operations.
- Assisted cashiers with resolving customer complaints and inquiries.
- Performed daily opening and closing procedures for the register area.
Shift Leader
Taco Bell
Natchitoches
06.2020 - 07.2021
- I managed the night shift work flow.
- Resolve employee issues and disputes.
- Train new hires.
- Count registered and safe before and after shifts.
Cashier
Southern Classic Chicken
10.2004 - 06.2006
Assistant Manager
Tommies Grocery Store
02.1999 - 08.2003
Wal Mart
Many
Education
GED -
Shreveport Technical College
Skills
- Customer service
- Food Preparation
- Supervising Experience
- Assistant Manager Experience
- Cash Handling
- Food Handling
- Food Service
- Management
- POS
- Sales
- Food Safety
- Shift Management
- Store Management Experience
- Cashiering
- Office management
- Budget tracking
- Document organization
- Invoice processing
- Customer relationship management
- Team leadership
- Staff training
- Scheduling optimization
- Conflict resolution
- Effective communication
- Problem solving
- Attention to detail
- Data analysis
- Policy and procedure modification
- Policy development
- Banking operations
- Facility management
- Team supervision
- Performance improvement
- Data retrieval systems
- Payroll processing
- Customer relations
- Document management
- Policy implementation
- Organizational skills
- Documentation expertise
- Report preparation
- Scheduling
- Office management software
- Bookkeeping
Certification
- TABC Certified
- Food Handler Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Office Manager
Meadow Creek Apartments
10.2023 - 08.2024
Cashier Team Lead
Walmart
07.2020 - 08.2024
Shift Leader
Taco Bell
06.2020 - 07.2021
Cashier
Southern Classic Chicken
10.2004 - 06.2006
Assistant Manager
Tommies Grocery Store
02.1999 - 08.2003
Wal Mart
GED -
Shreveport Technical College
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