Summary
Overview
Work History
Education
Skills
Timeline
Leadership Award - Passport Processing
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Tommaso Casini

New York,NY

Summary

Professional with strong experience in passport services and client support. Skilled in documentation, data management, and customer service. Known for teamwork, adaptability, and delivering results. Reliable with excellent problem-solving and communication abilities.

Overview

17
17
years of professional experience

Work History

Passport Support Associate - Counter Agent

CGI Federal
07.2023 - Current
  • Company Overview: contracted under DOS/Consular Affairs
  • Providing high production numbers at all processing and quality control stations with stellar attention to detail and efficiency.
  • Ensuring privacy and security for all applicants/applications.
  • Operating several large machines for archiving, book/card printing and mailing.
  • Customer service with concise and pleasant demeanor in an emergency processing context.
  • Conducting applicant interviews at the window and verifying documents and ID's for submission to adjudicators in compliance with Dept of State regulations while standing for several hours a day.
  • Analyzing applications and proof of citizenship, scrutinizing eligibility and completion; advising on many supplemental forms; escalating to adjudicators for difficult cases.
  • Making sure applicants from all walks of life understand the steps required to apply and the initial determinations their applications receive.
  • Receiving payments and complying with cashier protocol.
  • Mailing, standing and lifting.
  • Cross-training and providing coverage wherever possible.

Immigration Services Administrative Assistant

Sciolex Corp.
01.2023 - 07.2023
  • Company Overview: contracted under DHS/USCIS
  • Receive, sort and dispatch 100-500 files a day.
  • Manage requests from caseworkers and create file transfers.
  • Protect applicant privacy when transporting files.
  • Inspect integrity of files before intake.
  • Lifting, carrying and transporting 30-40 lbs. boxes of files.
  • Receiving and matching evidence/documents with appropriate cases.
  • Protect and audit the organizational system and its order(based on the varying types and stages of applications)
  • Coverage in other file rooms.
  • Proper disposal of all transport documents.
  • Daily production reports in excel for certain file types and overall file processing count.
  • Quarterly auditing of USCIS satellite offices and other departments in the building.

Assistant Property Manager

Freelance
05.2022 - 09.2022
  • Maintaining inventory of linens and amenities
  • Fielding guest requests and coordinating responses to emergencies
  • Creating and maintaining databases for supplies, special projects, tools, and gear
  • Thorough inspections of houses before and after turnover and groundskeeping
  • Opening/closing houses for the season
  • Vendor relations
  • Troubleshooting all unit functionality related issues with guests
  • Cleaning contractor management and occasional assistance
  • Periodic deep cleaning where possible.
  • Retrieving guests from ferry and delivering to property(as freelancer only)
  • Giving tours of the property and amenities(as freelancer only)

Assistant Property Manager

Vacasa
04.2021 - 11.2021
  • Maintaining inventory of linens and amenities
  • Fielding guest requests and coordinating responses to emergencies
  • Creating and maintaining databases for supplies, special projects, tools, and gear
  • Thorough inspections of houses before and after turnover and groundskeeping
  • Opening/closing houses for the season
  • Vendor relations
  • Troubleshooting all unit functionality related issues with guests
  • Cleaning contractor management and occasional assistance
  • Periodic deep cleaning where possible.
  • Retrieving guests from ferry and delivering to property(as freelancer only)
  • Giving tours of the property and amenities(as freelancer only)

Concierge

Royale Company
12.2016 - 03.2020
  • Greet residents in the morning as they go to work and help with the door.
  • Monitor surveillance display
  • Stand for eight hours daily
  • Receive maintenance requests, delivery instructions and permissions for entry from residents.
  • Package, pharmacy and dry-cleaning intake and sorting.
  • Assist in lobby and lounge upkeep with the help of part-time porter.
  • Answer phone and intercom.
  • Maintain lobby supply inventory.

Assistant to Director of Operations

Lazare Kaplan International
03.2008 - 08.2014
  • Coordinate every morning with the Director of Operations to guide team focus for the day.
  • Delegate to messenger and administrative assistant the tasks for picking up and sorting new inventory.
  • Create and analyze excel reports for incoming and returning shipments.
  • Create invoices and have them approved and submitted to Accounts Payable.
  • Maintain daily correspondence with Gemology Lab representatives to ensure efficiency.
  • Research for and design presentations in preparation for management meetings and special events.
  • Prepare materials and supplies in coordination with the sales department and shipping department for presentations and trade shows.
  • Operate, ship and receive according to compliance with customs, luxury goods insurance contracts, government regulations, and Kimberley process.
  • Compiling and archiving customer records and monthly manufacturer reports.

Education

GED -

Polk County School Board
Lakeland, FL
05.2005

Skills

  • Regulation compliance
  • Documentation review
  • Conflict resolution
  • Workflow coordination
  • Adaptability and flexibility
  • Active listening
  • Public service
  • Cross-functional coordination
  • Application processing
  • Confidentiality

Timeline

Passport Support Associate - Counter Agent

CGI Federal
07.2023 - Current

Immigration Services Administrative Assistant

Sciolex Corp.
01.2023 - 07.2023

Assistant Property Manager

Freelance
05.2022 - 09.2022

Assistant Property Manager

Vacasa
04.2021 - 11.2021

Concierge

Royale Company
12.2016 - 03.2020

Assistant to Director of Operations

Lazare Kaplan International
03.2008 - 08.2014

GED -

Polk County School Board

Leadership Award - Passport Processing

Maximum effort in reducing backlog in archiving as a new team member and willingness to train others increased efficiency.

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