Tommaso Manca

Director of Operations

Coffee Roasters and Tea Merchants

09.2023 - Current

Managed daily operations to ensure smooth workflow and efficient service delivery.
Oversaw inventory management, maintaining optimal stock levels of coffee and tea products.
Coordinated staff scheduling to meet operational needs and maximize productivity.
Implemented process improvements that enhanced customer service efficiency and satisfaction.
Fostered a collaborative team environment, promoting effective communication among staff members.
Assisted in budgeting processes by monitoring expenses related to supplies and utilities.
Developed and maintained office systems for tracking orders, shipments, and customer feedback.
Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Kept sales receipts and maintained accounting records.
Used pivot tables to create detailed accounting reports for school leadership.
Enhanced financial reporting accuracy by implementing streamlined accounting processes and procedures.
Improved financial accuracy by streamlining accounting processes and implementing efficient systems.
Accepted cash payments, adjusted balances and submitted records to accounting.
Streamlined month-end closing procedures, contributing to a more efficient accounting department.
Managed end-to-end accounts payable processes to ensure timely vendor payments.
Oversaw reconciliation of accounts to maintain accuracy and compliance with policies.
Streamlined invoice processing, reducing approval time through efficient workflow management.
Implemented cost-saving measures by negotiating favorable terms with suppliers.
Reviewed monthly expense reports for accuracy, identifying opportunities for cost savings and efficiencies.
Managed accounts receivable processes, ensuring timely invoicing and collections.
Oversaw reconciliation of customer accounts, addressing discrepancies promptly.
Developed and implemented efficient cash flow management strategies.
Prepared bills receivable, invoices, and bank deposits.
Developed and maintained strong client relationships, fostering trust and open communication.
Provided exceptional customer service by addressing client inquiries promptly and professionally.
Completed daily process adjustments to maintain accuracy.
Reconciled daily AR ledger and verified proper posting.
Negotiated payment terms with clients to facilitate mutually beneficial agreements while maintaining company profitability goals.
Created monthly reports detailing accounts receivable performance metrics for senior management review.
Updated aging reports based on daily audits.
Oversaw daily operations, ensuring product quality and consistency across all offerings.
Developed and implemented process improvements to enhance operational efficiency.
Managed inventory levels, optimizing supply chain logistics for timely product availability.
Coordinated with vendors to ensure quality raw materials met company standards.
Monitored budget and utilized operational resources.