Tommaso Manzo
Saugus,MA
Summary
[Job Title] and dedicated team player experienced in overseeing operations of individual and multi-unit facilities. Develops successful programs to improve profitability. Seeking new position with exciting challenges where great skills in [Skill] and [Skill] will be valued.
Overview
1
1
year of professional experience
Work History
Supervisor
First Citizens Bank
Raleigh, NC
03.2023 - Current
- Ensured all regulatory requirements were met in order to maintain compliance with state and federal laws.
- Developed and implemented processes to improve operational efficiency, accuracy, customer service and compliance with regulations.
- Analyzed monthly reports from multiple departments within the organization to identify areas of improvement or potential risks associated with lending practices.
- Managed loans from application to submission to closing by coordinating file movements between underwriter, mortgage lender and closing parties.
- Monitored loan applications for completeness and accuracy according to established guidelines.
- Trained new employees on policies and procedures related to the mortgage industry.
- Coordinated preparation of external audit materials and external financial reporting.
- Collaborated with cross-functional teams within the organization such as finance, legal, IT, on initiatives related to mortgages.
- Created detailed reports summarizing key performance metrics for senior management.
- Attended industry conferences, seminars, webinars in order to stay abreast of any changes in regulations or best practices.
- Provided guidance and support to junior staff members on a regular basis.
- Managed and supervised a team of 15+ mortgage operations staff to ensure operational objectives were met.
- Worked with cross-functional teams to achieve goals.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Planned and completed group projects, working smoothly with others.
Skills
- Data Analytics
- Strategic Planning
- Schedule Development
- Process Improvement
- Operations Management
- Staff Management
- Policy Enforcement
- Training and Mentoring
- Goal-Oriented
- Processes and Procedures
- Process Monitoring and Improvement
Languages
Italian
Professional
References
References available upon request.
Timeline
Supervisor
First Citizens Bank
03.2023 - Current
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