TOMMAS T. JONES III
Bloomington,IL
Summary
Motivated worker, started working at the age 14 and have maintained a very close relationship with the owner of the franchise. Searching to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Adapt to all environments quickly as well as being a fast learner. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
16
16
years of professional experience
Work History
Body Fit Technician
Rivian
12.2022 - Current
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained quality assurance and customer satisfaction objectives.
- Inspected over 80 vehicles a night to identify areas of wear or causes of malfunctions.
- Observed vehicle operation to diagnose and troubleshoot reported issues.
- Applied critical thinking and research to address complex issues.
- Maintained compliance with regulatory standards and safety requirements.
- Completed job reports and logs immediately following service calls.
Team Member
Rivian
01.2022 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Manager
Flexitech Inc.
08.2017 - 05.2021
- Excelled in every store position and regularly backed up front-line staff.
- Trained and mentored new employees to maximize team performance.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Kept employees operating productively and working on task to meet business and customer needs managing over 25 employees every week.
- Supervised employees and oversaw quality compliance with company standards for services.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Tracked receipts, employee hours and inventory movements.
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Trained back-up associates and led crew members in managing operations of storefront.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Supervised employees and oversaw quality compliance with company standards for specs and torque standards.
Sales Consultant/Counter Help
Comcast Cable Communications Inc
08.2015 - 02.2016
- Entering the daily payment drops into the database.
- Count down the cash in the payment machine at the end of the day.
- Exchange/Return/Issue customers with equipment.
- Code entry to customer accounts.
- Advanced Customer service.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
Manager
SUBWAY®Restaurants
08.2015 - 06.2017
- In charge of the overall day-to day operation of the restaurant, Supervised and trained crew members.
- Administrative duties (which included closing the store, counting down drawers, and getting deposits ready for the morning shift).
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Daily Bank runs to make deposits and swap out any cash items that may needed for the week.
Furniture Sales Supervisor
Big Lots
03.2015 - 05.2015
- Supervised and maintained the furniture warehouse.
- Customer Service.
- Unload and stock merchandise.
- Handled money.
- Researched furniture materials and suggested pieces to clients based on budget and want.
- Communicated with clients to find and design layout best suited for client needs and location.
- Updated customers on scheduled deliveries of furniture to homes.
Delivery and Stock Associate
Rooms Direct
05.2008 - 08.2010
- Assemble and deliver merchandise.
- Customer Service.
- Unload and stock merchandise.
- Maintained effective team member communication.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Answered customer questions and provided detailed product information.
- Managed inventory storage in clean and organized fashion.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
Education
BBA - Business Administration, Management
Wiley College
Marshall, TX05.2015
Skills
- Order and Refund Processing
- Building Customer Trust and Loyalty
- Multitasking and Prioritization
- Data Entry and Maintenance
- De-escalation Techniques
- Issue and Complaint Resolution
- Verbal and Written Communication
- Calm and Professional Under Pressure
- Microsoft Office
- Inventory Management
- POS Systems and Ordering Platforms
- [31] wpm Typing Speed
Timeline
Body Fit Technician
Rivian
12.2022 - Current
Team Member
Rivian
01.2022 - Current
Manager
Flexitech Inc.
08.2017 - 05.2021
Sales Consultant/Counter Help
Comcast Cable Communications Inc
08.2015 - 02.2016
Manager
SUBWAY®Restaurants
08.2015 - 06.2017
Furniture Sales Supervisor
Big Lots
03.2015 - 05.2015
Delivery and Stock Associate
Rooms Direct
05.2008 - 08.2010
BBA - Business Administration, Management
Wiley College
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