Tommi Bresnahan
Edgewater,MD
Summary
Proven to enhance guest satisfaction and streamline service at Adams Taphouse & Grille, Excel in relationship management and order accuracy, boosting loyalty through personalized service. Leveraging skills in cash handling and guest relations, contributed to a positive dining atmosphere, demonstrating a professional appearance and a commitment to service quality. Focused and reliable server bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work.
Overview
5
5
years of professional experience
Work History
Kitchen and Carry Out
Adams Taphouse & Grille
07.2021 - Current
- Managed high-volume orders with strong multitasking skills, maintaining accuracy and timeliness.
- Handled high-stress situations calmly, addressing multiple tasks simultaneously while prioritizing accordingly.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Collaborated with kitchen staff to ensure accurate preparation of menu items for take-out orders.
- Maintained clean and organized work area, ensuring efficient service throughout shift.
- Fostered positive relationships with regular customers, cultivating loyalty through personalized service experiences.
- Upheld food safety standards by properly packaging items to maintain quality during transportation.
- Verified orders before handing them over to customers, ensuring accuracy and reducing complaints.
- Streamlined payment processes by efficiently handling cash transactions and operating POS systems accurately.
Restaurant Waiter
Adams Taphouse & Grille
07.2021 - Current
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Managed 30 tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
- Developed strong rapport with regular customers, encouraging repeat visits and loyalty to establishment.
- Contributed positively to overall workplace culture through proactive communication, problem-solving, and commitment to continuous improvement.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Host
Mikes Crabhouse
08.2020 - 04.2021
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported over 10 servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining organized host stand, including menus, reservation logs, and seating charts.
- Assisted all servers with food delivery during peak hours to ensure timely service for all guests.
Law Firm Internship
Maronick Law LLC
07.2020 - 09.2020
- Supported staff members in their daily tasks, reducing workload burden allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Explored new technologies and approaches to streamline processes.
Retail Sales Associate
American Eagle Outfitters, Inc
06.2019 - 08.2020
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained clean and organized store environment, enhancing overall shopping experience for customers.
- Helped numerous customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
Education
High School Diploma -
South River High School
Edgewater, MD05.2020
Skills
- Order Taking
- Cleanliness
- Service Quality
- Table Setting
- Memory retention
- Cash Handling
- Guest Relations
- Professional Appearance
- Sales Techniques
- Relationship Management
- Service prioritization
Accomplishments
Worked through many life challenges with a positive uplifting attitude. Remained resiliant through these challenges which doctors discovered multiple brain bleeds and skull fractures and was airlifted to shock trauma in Baltimore due to a car accident which I was a passenger in an uber in when I was 17 only 3 days before my 18th birthday. Faced difficult challenges with neurology issues and dealing with multiple side effects and being told I could no longer attend the college I committed to for lacrosse anymore and dealt with these issues during covid.
Timeline
Kitchen and Carry Out
Adams Taphouse & Grille
07.2021 - Current
Restaurant Waiter
Adams Taphouse & Grille
07.2021 - Current
Host
Mikes Crabhouse
08.2020 - 04.2021
Law Firm Internship
Maronick Law LLC
07.2020 - 09.2020
Retail Sales Associate
American Eagle Outfitters, Inc
06.2019 - 08.2020
High School Diploma -
South River High School
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