- I enjoy motherhood and raising my 3 children
- DIY and Home Improvement
- I like working with my hands and fixing things
- Gardening
- Crafting
- Cooking
- Animal Care
- Mindfulness Practices
- Avid Reader
- I enjoy helping others and giving back to the community
Tommi Doctor
Mauston,WI
Summary
I have spent my professional working career dedicated to the needs of others through positions such as: receptionist and office management; sales associate and customer service; animal caretaker and human in-home care. I have a wide range of skills, from computer proficiency and typing literacy to problem solving and conflict resolution.
I am a dedicated caregiver, excelling in compassionate, personalized care and patient advocacy. Skilled in progress documentation and care plan development, I foster client independence while ensuring a safe environment. My strong rapport-building abilities enhance emotional companionship, promoting overall well-being and satisfaction.
Overview
21
21
years of professional experience
Work History
In-Home Caregiver
Magnolia Family Care
10.2023 - 01.2025
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Assisted clients with daily living activities, ensuring comfort and safety.
- Documented daily activities and changes in client conditions accurately.
- Collaborated with healthcare professionals to enhance care strategies.
- Advocated for client well-being by participating in care plan meetings and offering valuable insights based on firsthand experience with the individual''s needs.
- Promoted client independence by encouraging participation in self-care tasks and engaging in stimulating conversations.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Ensured a safe and clean home environment by performing housekeeping tasks such as laundry, vacuuming, and dusting.
- Maintained clean and organized living spaces for optimal client health.
- Developed strong rapport with clients by demonstrating active listening skills and exhibiting genuine empathy toward their needs or concerns.
Animal Caretaker
Carl Nelson Animal Shelter
01.2019 - 10.2023
- Trained new staff on best practices for animal handling and safety protocols.
- Collaborated effectively with fellow caretakers and support staff to ensure comprehensive care for all animals within the facility.
- Monitored animal behavior closely, identifying signs of stress or illness and reporting concerns to veterinary staff in a timely manner.
- Responded to emergency situations, providing immediate care and stabilizing animals until veterinary assistance could be obtained.
- Provided daily nutrition to animals by preparing and distributing appropriate food portions according to species-specific needs.
- Administered medications to animals in treatment and documented changes in condition.
- Assisted with the capture and restraint of cat and dogs during medical examinations or treatment sessions as needed.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.
- Maintained equipment and facility to keep animal care environment and tools in good working order.
- Enhanced socialization of animals, preparing them for successful adoption through interaction and training.
Sales Associate
Kmart, Sears Holding
07.2009 - 07.2018
- Delivered exceptional customer service, enhancing customer satisfaction and loyalty.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Collaborated with team members to achieve daily sales targets and improve store performance.
- Implemented visual merchandising strategies to enhance product presentation and drive sales.
- Maintained cleanliness and organization of sales floor, contributing to a positive shopping environment.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Receptionist
Ferraro Marble Compaines
01.2004 - 11.2008
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Greeted and assisted clients upon arrival, ensuring positive first impressions.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained office organization, managing supplies and inventory to support operations.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Education
High School Diploma -
Las Vegas High School
Las Vegas, NV06-2003
Skills
- Administrative support
- Client relations
- Computer proficiency
- Compassionate presence
- Critical thinking
- Customer service
- Documentation
- Healthcare advocacy
- Individualized patient support
- Patient care strategy development
Interests
Timeline
In-Home Caregiver
Magnolia Family Care
10.2023 - 01.2025
Animal Caretaker
Carl Nelson Animal Shelter
01.2019 - 10.2023
Sales Associate
Kmart, Sears Holding
07.2009 - 07.2018
Receptionist
Ferraro Marble Compaines
01.2004 - 11.2008
High School Diploma -
Las Vegas High School