Tommi Minor
Melbourne
Summary
Highly qualied with lots of experience. I maintain an outstanding work ethic alone with loyalty. My objective is longevity and growth.
Overview
2024
2024
years of professional experience
Work History
RECEPTIONIST
INTERNATIONAL TITLE & ESCROW
- Provided typing, word processing and clerical support and assisted with special projects
- Leveraged specialized software to edit or format text and graphics
- Coordinated pick-up and delivery of express mail services
- Complied with privacy and confidentiality policies when communicating with callers and guests
- Performed routine bookkeeping tasks to record and store financial transactions
- Transmitted information and documents to customers via computer and mail
- Answered multi-line call system
- Answered questions about organization and provided callers with address, directions and other information
- Processed wire transfers
RECEPTIONIST
FAMILY HEALTH CENTER
- Answering multiple phone lines
- Scanning
- Faxing
- Scheduling existing/new patient appointments
- Taking co-pays
- Data Entry
- Insurance Verification/prior authorizations
- Checking patients in and out
- Processing medical records requests
- Sending referrals
RECEPTIONIST/MEDICAL ASSISTANT
ARMSTRONG CHIROPRACTIC
- Greeting patients prior to appointment/checking patients in
- Data Entry
- Taking and reviewing radiology information
- Scheduling new patient appointments
- Preparing patients for exams
- Provided EMS/Ultrasounds on patients
- Faxing
- Scanning
- Insurance verification
CUSTOMER SERVICE REPRESENTATIVE
CALL DIRECT
- Fielded inbound calls providing customer service
- Data entry to include protecting clients confidentiality
- Processed payments
- Scheduling new/existing clients for services
- Consistently placed in top 10 rankings with my KPI's
- Key Performance Indicators
CHIROPRACTIC ASSISTANT
Next Medical Florida
03.2023 - 02.2024
- Assisted in the management of patient appointments, ensuring smooth flow of operations
- Provided support in administering therapies such as electric muscle stimulation, traction for the Cervical, Thoracic and Lumbar spine, along with therapeutic exercises
- Collected and documented patient health histories and maintained accurate medical records
- Managed multi-lined phone calls
- Performed insurance verifications
- Held the responsibilities of all billing inquiries
CNA/HHA/PCA
Viera Health & Rehabilitation Center
01.2020 - 10.2022
- Operated electronic health records system to update patient information accurately.
- Communicated effectively with healthcare team to coordinate patient care plans.
- Employed infection control protocols to maintain sterile environment.
- Supported mobility exercises to enhance patient physical well-being.
- Monitored vital signs and reported significant changes to nursing staff.
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Administered prescribed medications under the supervision of a registered nurse, ensuring adherence to safety protocols.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
Education
HIGH SCHOOL DIPLOMA - English
SR HIGH SCHOOL
Skills
- Medical Office Experience
- CNA / PCA Experience
- Customer Service
- Clerical Experience
- Medical Terminology
- Typing
- HIPAA
- Experience Administering Injections
- Communication
- Data Collections
- Billing
- Coordination
- Multi-tasking
- Appointment scheduling
- Customer/Client relations
Timeline
CHIROPRACTIC ASSISTANT
Next Medical Florida
03.2023 - 02.2024
CNA/HHA/PCA
Viera Health & Rehabilitation Center
01.2020 - 10.2022
RECEPTIONIST
INTERNATIONAL TITLE & ESCROW
RECEPTIONIST
FAMILY HEALTH CENTER
RECEPTIONIST/MEDICAL ASSISTANT
ARMSTRONG CHIROPRACTIC
CUSTOMER SERVICE REPRESENTATIVE
CALL DIRECT
HIGH SCHOOL DIPLOMA - English
SR HIGH SCHOOL
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