Tommi Rose
Portland,OR
Summary
Experienced property management expert with a strong track record of delivering outstanding results. Skilled in overseeing properties, ensuring tenant satisfaction, and managing budgets. Proven ability to collaborate effectively with teams, adapt to changing needs, and maintain high standards. Experienced in lease negotiations, maintenance supervision, and tenant relations. Known for reliability, problem-solving, and consistently achieving goals.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Property Manager
Meritus Property Group - HOLM at Sellwood
04.2023 - Current
- Property Manager for a 119-unit property located in the Sellwood neighborhood.
- All aspects of marketing and leasing at times with zero finished product to show
- Shop market comps weekly in person and/or virtually Investigated to prepare weekly analysis reports to the owner/investors
- Manage Maintenance Team
- Day to Day operations including auditing of online advertising, mentor managing, delinquency tracking, and review of legal notices prior to post/mail
- Maintain property safety, security, and curb appeal
- Collect, record, and bank deposit monthly rents, deposits, and fees
- Daily update of delinquencies to keep all resident accounts at zero balance
- Posting and filing of legal paperwork as needed
- Scheduled maintenance by utilizing on-site staff and working with a network of outside vendors
- Prepare various financial and property reports
- Assist in creating and working within the guidelines of the property budget
- Resolve daily resident challenges
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
- Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
- Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
- Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
- Improved community engagement by organizing tenant appreciation events and feedback sessions.
- Maintained rigorous compliance with all housing laws and regulations, avoiding potential legal issues.
- Negotiated favorable contracts with vendors, cutting operational costs without compromising service quality.
On-Site Resident Manager
AOAO Ocean Front Resort
12.2020 - 12.2022
- All aspects of Property Management of a Luxury Ocean Front Resort in Kihei, Maui, Hawaii managing both short-term vacation rentals and long-term resident rental units
- Implemented RDP (Resort Data Processing) Reservation system for short-term vacation rentals
- Managed a team of 4 in house employees and various outside vendors
- Successfully implemented new policies and procedures to improve both property and team efficiency
- Monitored and maintained budgets, tracked and reported monthly variances, delinquency reports, check-ins/check-outs, traffic logs, and weekly market analysis
- Acted as the liaison for the Board of Directors
- Met with vendors, collected proposals for day-to-day operations as well as capital improvement projects
- Managed and trained new hires
- Managed 24/7 maintenance team
- Monitored security vendor to maintain property safety and security
- Monitored housekeeping vendor to maintain the cleanliness of the property
- Planned and coordinated property events and activities
- Shared On Call after hours including evenings/weekends for all guest and resident needs
Real Estate Broker
Wyndham Destinations
08.2019 - 11.2020
- #1 in New Business Sales, breaking site sales records (location closed due to Covid)
- Presented vacation ownership information to prospective new owners
Property Manager
C&R Real Estate Services Co
06.2014 - 04.2018
- Lease up of brand new luxury apartment community, 95% leased prior to construction completion.
- Managed a portfolio of multiple historic buildings located both Downtown and in SE Portland
- All aspects of marketing and leasing at times with zero finished product to show
- Shopped market comps weekly in person and/or virtually Investigated to prepare weekly analysis reports to the owner/investors
- Hired, trained, and managed a team of 7
- Day to Day operations of multiple properties including auditing of online advertising, mentor managing, delinquency tracking, and review of legal notices prior to post/mail
- Maintain property safety, security, and curb appeal
- Collect, record, and bank deposit monthly rents, deposits, and fees
- Daily update of delinquencies to keep all resident accounts at zero balance
- Posting and filing of legal paperwork as needed
- Scheduled maintenance by utilizing on-site staff and working with a network of outside vendors
- Prepare various financial and property reports
- Resolve daily resident challenges
Resident Manager
KBC Property Management
06.2011 - 05.2013
- Day to Day operations of the property
- Maintained property safety, security and appeal
- All aspects of marketing and leasing
- Collected, recorded and bank deposited monthly rents, deposits, fees and delinquencies
- Scheduled maintenance by utilizing on site staff or working with a network of vendors
- Prepared various reports and paperwork including posting of legal notices
Resident Manager
Skynat Property Management
11.2009 - 06.2011
- Day to Day operations of the property
- Management of all on-site employees, residents and maintenance
- Maintained property safety, security and appeal
- All aspects of marketing and leasing
- Posting and filing legal paperwork as needed
- Scheduled maintenance by utilizing on site staff or working with a network of vendors
- Prepared various reports and paperwork including posting of legal notices
Community Manager
Princeton Property Management
07.2006 - 11.2009
- Day to Day operations of the property
- Management of all on-site employees, residents and maintenance
- Maintained property safety, security and appeal
- All aspects of marketing and leasing
- Collected, recorded and bank deposited monthly rents, deposits, fees and delinquencies
- Scheduled maintenance by utilizing on site staff or working with a network of vendors
- Posting and filing legal paperwork as needed
- Prepared various financial and property reports
New Hire Trainer/Office Manager
P.F. Chang China Bistro
07.2003 - 08.2006
- Assisted in hiring training and all aspects of opening new PF Changs locations in Oregon/Idaho/Utah. Coding and posting of invoices, HR/Payroll, Inventory, and Staff Scheduling, Conducted training workshops for new employees to get acquainted with the menu and POS system. Included frequent travel to several in and out of state locations.
Accounting Internship
C&R Real Estate Services Co
06.2000 - 06.2003
- A/P, A/R, Payroll, Yearly Budgets, Monthly Variance Reports
Skills
- Real Estate
- Property management
- Outside sales
- Financial Statement Preparation
- Property Management
- Financial Analysis
- Fair Housing Regulations
- Accounts Receivable
- Event Planning
- Bookkeeping
- Human Resources
- Training & Development
- Microsoft Office
- Office Management
- Accounting
- Accounts Payable
- Market Analysis
- Mentoring
- Budget Management
- Payment collection
- Property inspections
- Customer service-focused
- Rent collection
- Lease renewals
- Tenant relations
- Staff management
- Leasing and sales
- Property tours and inspections
- Maintenance scheduling
- Financial budgeting and reporting
- Real estate license
Certification
Oregon Real Estate Broker License
Timeline
Property Manager
Meritus Property Group - HOLM at Sellwood
04.2023 - Current
On-Site Resident Manager
AOAO Ocean Front Resort
12.2020 - 12.2022
Real Estate Broker
Wyndham Destinations
08.2019 - 11.2020
Property Manager
C&R Real Estate Services Co
06.2014 - 04.2018
Resident Manager
KBC Property Management
06.2011 - 05.2013
Resident Manager
Skynat Property Management
11.2009 - 06.2011
Community Manager
Princeton Property Management
07.2006 - 11.2009
New Hire Trainer/Office Manager
P.F. Chang China Bistro
07.2003 - 08.2006
Accounting Internship
C&R Real Estate Services Co
06.2000 - 06.2003
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