Shift Leader
Schottzy's Kaffeehaus
La Coste, TX
12.2025 - Current
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Trained new staff on coffee preparation techniques and customer service best practices.
- Managed inventory levels, ensuring timely restocking of supplies and reducing waste.
- Enhanced customer experience through personalized service and prompt resolution of issues.
- Collaborated with management to implement promotional strategies that increased sales volume.
- Monitored compliance with health and safety standards to maintain a safe working environment.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.