Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kalem Shaheed

Valley Glen,CA

Summary

Dynamic professional with a proven track record at Ace Tech Opps, excelling in customer engagement and problem-solving. Skilled in CRM software and adept at fostering teamwork and collaboration. Demonstrated resilience under pressure, enhancing customer satisfaction and operational efficiency. Achieved significant improvements in lead verification and employee training processes. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience

Work History

Senior Lead Opener / Customer Service

Ace Tech Opps
03.2016 - 07.2024

• Answering Calls

• Make Marketing Calls to Students

• Call opener for Closers

• Troubleshoot Computers

Managed Call Center

GSOA
02.2014 - 08.2016

• Answering Calls

• Managed office

• Confirm & Verify Leads

• recruit & train employees

• Rehash-Reload-Reset

Customer Service Representative

Ronco Solar
09.2013 - 08.2014

• Answering Calls

• Managed office

• Confirm & Verify Leads

• recruit & train employees

• Rehash-Reload-Reset

Education

No Degree - Computer Science

Essex County College
Newark, NJ

High School Diploma -

East Orange High School
East Orange, NJ
06-1977

Skills

  • Goal-oriented mindset
  • Data entry proficiency
  • Resilience Under Pressure
  • Cross-selling expertise
  • Building rapport
  • Effective persuasion
  • Up-selling strategies
  • CRM Software Familiarity
  • Teamwork and Collaboration
  • Problem-Solving

Timeline

Senior Lead Opener / Customer Service

Ace Tech Opps
03.2016 - 07.2024

Managed Call Center

GSOA
02.2014 - 08.2016

Customer Service Representative

Ronco Solar
09.2013 - 08.2014

No Degree - Computer Science

Essex County College

High School Diploma -

East Orange High School
Kalem Shaheed