Tommie Jones
Milwaukee
Summary
Dedicated pest control professional with over 6 years of experience in preventing and eliminating infestations for residential and commercial clients. Expertise in the safe application of chemicals and fumigants, ensuring compliance with industry standards and regulations. Strong interpersonal communication and customer service skills, complemented by a proven track record in sales, contribute to building lasting relationships with clients while effectively addressing pest management needs. Committed to delivering exceptional service and innovative solutions tailored to each customer's unique situation.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Car Dealer
Spire Top Auto Sales Limited
09.2024 - Current
- Managed customer inquiries and provided expert guidance on vehicle options and financing solutions.
- Oversaw sales team performance, implementing strategies to enhance customer engagement and satisfaction.
- Analyzed market trends to adjust inventory and pricing strategies, maximizing sales potential.
- Developed training programs for new sales associates, fostering a culture of continuous improvement and excellence.
- Streamlined sales processes through the integration of CRM systems, improving lead tracking and follow-up efficiency.
- Provided ongoing support to customers post-sale, addressing any concerns or issues promptly and professionally.
- Managed inventory effectively, ensuring a diverse selection of vehicles was available to meet customer needs.
- Completed registration paperwork and sales documentation.
Owner/Pest Control Operator
Spire Top Pest Control LLC
11.2021 - Current
- Monitored and tracked warehouse inventory and ordered new materials to prevent shortages.
- Performed inspections and routine maintenance on equipment.
- Wrote detailed reports for each job, noting sanitation, and structural issues that could potentially lead to pest activity.
- Managed day-to-day business operations.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Located and evaluated pest damage to buildings and grounds to determine extent and optimal corrective actions.
- Completed required treatment documentation while on-site and returned paperwork to office for processing.
- Performed general pest control solutions such as bed bug and rodent inspections and treatments.
- Responded to customer phone calls and emails quickly to maximize service and improve retention rates.
- Inspected commercial and residential buildings and structures for pest issues.
- Educated and advised customers on preventive measures to reduce pest infestations.
- Conducted property and building walk-throughs to assess conditions, identify infestations, and isolate sources.
- Prepared reports and kept detailed records of pest control activities.
- Responded to customer inquiries and complaints regarding pest control services and solutions.
- Determined most efficient method to get rid of pests depending upon type of bug and degree of infestation.
- Founded and managed Pest Control business, growing revenue to $44K in first year
Owner/Pest Control Operator
Spire Top Pest Control INC
02.2021 - Current
- Located and evaluated pest damage to buildings and grounds to determine extent and optimal corrective actions.
- Completed required treatment documentation while on-site and returned paperwork to office for processing.
- Performed general pest control solutions such as bed bug and termite inspections and treatments.
- Responded to customer phone calls and emails quickly to maximize service and improve retention rates.
- Inspected commercial and residential buildings and structures for pest issues.
- Educated and advised customers on preventive measures to reduce pest infestations.
- Conducted property and building walk-throughs to assess conditions, identify infestations, and isolate sources.
- Prepared reports and kept detailed records of pest control activities.
- Responded to customer inquiries and complaints regarding pest control services and solutions.
- Determined most efficient method to get rid of pests depending upon type of bug and degree of infestation.
- Wrote detailed reports for each job, noting sanitation, and structural issues that could potentially lead to pest activity.
- Drove to customer residences and places of business to inspect for pests.
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Complied with safety guidelines and regulations with during pest control processes.
- Adhered to most stringent safety procedures when applying chemicals.
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
Pest Control Technician
Rentokil
05.2023 - 10.2025
- Conducted thorough inspections to identify pest infestations and assess treatment needs.
- Applied targeted chemical treatments following safety protocols and environmental regulations.
- Led initiatives to enhance customer satisfaction through proactive communication and follow-up services.
- Improved customer satisfaction by promptly addressing and resolving pest control issues.
- Educated clients on pest prevention methods and maintenance practices for long-term solutions.
- Reduced callbacks with meticulous attention to detail during service visits.
- Achieved greater efficiency in scheduling appointments, expertly managing time and resources to maximize productivity.
- Demonstrated versatility in handling a wide range of pests, tailoring treatment methods accordingly for optimal results.
- Inspected commercial and residential buildings and structures for pest issues.
- Complied with safety guidelines and regulations with during pest control processes.
- Performed general pest control solutions such as bed bug and termite inspections and treatments.
- Performed routine maintenance on pest control equipment to manage wear and tear.
- Used integrated pest management (IPM) treatments to eliminate pests from residential and commercial properties.
- Coordinated with other departments and personnel to determine compliance of pest control standards and protocols.
Owner/Operator Car Sales
Spire Top Transportation LLC
01.2017 - 01.2019
- Managed large budgets, collaborating with other departments to eliminate redundancies.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Assessed damaged materials and notified maintenance personnel of needed repairs.
- Improved marketing to attract new customers and promote business.
- Founded and managed Car Sales business, growing revenue to $118k in first year
Education
High School Diploma - Real Estate Certification/License
Robbins & Lloyd Career Training
Milwaukee, WI06.2014
High School Diploma -
John Marshall High School
Milwaukee, WI06.1994
Skills
- Pest control expertise
- Pesticide Application
- Safe chemical handling practices
- Rodent Exclusion
- Integrated pest management
- Chemical Applications
- Pest Identification
- Pest Control Chemicals
- Chemical Mixing
- Expertise in bed bug eradication
- Sales and marketing
- Issue resolution
- Customer service
Accomplishments
Licenses- Structural Pest Control, Termite, Mosquitoes, Turf and Landscape #110740
Certification
IL Structural Pest Control Technician Certification ID#052093053 Issued 1/12/2021 Expiration12/31/2023
WI (Structural Pest Control)(Mosquito)(Termite)(Turf & Landscape)Technician Certification ID#110740 Expiration 10/31/2026
Timeline
Car Dealer
Spire Top Auto Sales Limited
09.2024 - Current
Pest Control Technician
Rentokil
05.2023 - 10.2025
Owner/Pest Control Operator
Spire Top Pest Control LLC
11.2021 - Current
Owner/Pest Control Operator
Spire Top Pest Control INC
02.2021 - Current
Owner/Operator Car Sales
Spire Top Transportation LLC
01.2017 - 01.2019
High School Diploma -
John Marshall High School
High School Diploma - Real Estate Certification/License
Robbins & Lloyd Career Training