Tommie Jordan
Texarkana,TX
Summary
Accomplished Diet Clerk Supervisor at Steward Medical Group, I leveraged meal planning expertise and exceptional motivational skills to exceed customer satisfaction and maintain dietary standards. My proactive approach in food safety and allergen awareness significantly enhanced operational efficiency and patient care, showcasing a strong blend of technical knowledge and interpersonal abilities.
Overview
35
35
years of professional experience
Work History
Diet Clerk
Morrison Healthcare
Texarkana, TX
11.2024 - Current
- Kept up-to-date on new developments in the field of nutrition science.
- Engaged with residents to provide positive and enriching experiences.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Prepared special diets based on physician-prescribed instructions and monitored patient progress over time.
- Explained various dietary options available to patients upon request.
- Treated patients and team members with dignity and respect.
- Stocked food and other supplies for main kitchen and units.
- Monitored temperatures of prepared food and cold-storage areas.
- Provided counseling to help individuals modify their diets according to medical needs.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Served food and beverage items to residents, meeting therapeutic diets.
- Monitored patient compliance with nutritional guidelines and provided feedback to dietitians as needed.
- Attended staff meetings to discuss new policies or procedures related to dietetics.
- Ensured that all dietary requirements were being met according to established protocols.
Diet Clerk Supervisor
Steward Medical Group
Texarkana, TX
12.2015 - 10.2024
- Kept up-to-date on new developments in the field of nutrition science.
- Maintained safe food handling practices to prevent germ spread.
- Served food and beverage items to residents, meeting therapeutic diets.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Recognized by management for providing exceptional customer service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked effectively in team environments to make the workplace more productive.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Organized daily meal production schedules to meet departmental needs.
- Reviewed menus to ensure they met nutritional standards set by healthcare policies and regulations.
- Prepared reports related to patient diets as requested by medical staff or administration.
- Resolved customer complaints promptly while maintaining positive relationships with clients.
- Collaborated with chefs on menu selections that are both nutritious yet appealing to patients' palates.
- Followed dietary procedures in accordance with established policies.
- Calculated nutritional requirements to assess adequacy of diet and nutrition support.
General Manager
Wendy's
Texarkana, TX
10.1989 - 10.2015
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Implemented successful business strategies to increase revenue and target new markets.
- Administered employee discipline through verbal and written warnings.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Tracked monthly sales to generate reports for business development planning.
- Recruited, interviewed and hired qualified staff for open positions.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
High School Diploma -
Oakridge High
Orlando, FL08-1978
Skills
- Meal planning expertise
- Dietary assessment
- Food safety protocols
- Cross-cultural sensitivity
- Motivational skills
- Allergen awareness
Timeline
Diet Clerk
Morrison Healthcare
11.2024 - Current
Diet Clerk Supervisor
Steward Medical Group
12.2015 - 10.2024
General Manager
Wendy's
10.1989 - 10.2015
High School Diploma -
Oakridge High
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