Tommie Poteete
Fort Worth
Summary
Dynamic General Manager with a proven track record at Little Caesars, excelling in operations management and team leadership. Achieved significant sales growth through strategic planning and effective training. Skilled in customer relations and network troubleshooting, fostering a high-performance culture that drives employee satisfaction and loyalty.
Overview
12
12
years of professional experience
1
1
Certification
Work History
General Manager
Little Caesars
01.2024 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with customers and vendors to ensure long-term success and loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Area Manager
Premium Retail Services Inc
06.2022 - 01.2024
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
- Enhanced team performance by providing ongoing coaching, training, and mentoring to sales representatives.
- Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
- Managed a successful sales team, consistently achieving and exceeding monthly sales targets.
- Built lasting relationships with clients through outstanding customer service interactions.
- Increased sales revenue by developing and implementing strategic sales plans for the assigned territory.
Field Trainer
Enjoy Technologies
12.2020 - 06.2022
- Maximized learning potential by tailoring training sessions to individual needs and skill levels.
- Utilized various teaching methods such as small group workshops, one-on-one coaching, and e-learning platforms to accommodate diverse learning styles.
- Developed comprehensive training manuals to facilitate consistent knowledge transfer among trainees.
- Ensured compliance with industry standards and regulations through diligent monitoring of employees.
- Maintained up-to-date knowledge of industry trends, incorporating new techniques into existing training curricula as necessary.
- Enhanced the efficiency of training sessions by incorporating real-world examples and case studies, enabling participants to quickly apply new concepts on the job.
- Evaluated employee progress and provided constructive feedback to ensure long-term success.
Store Manager
AT&T
09.2016 - 12.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Held the top performing location for 2 years consecutively.
Front of House Manager
Pizza Hut
11.2012 - 09.2016
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Performed cash handling activities and secured nightly bank deposits.
Education
Undergraduate - Cyber Security
DeVry University
Fort Worth, TX03-2025
Skills
- Leadership and team building
- Operations management
- Efficient multi-tasker
- Staff management
- Customer relations
- Training and development
- Hardware installation
- Technical support
- Software configuration
- Network troubleshooting
- Remote support
- Network maintenance
- Help desk operations
- Network security
- Mobile device management
- Information security
- Microsoft windows and office
- Hardware and software configuration
- Hardware and software repair
- Computer skills
Certification
- Cybersecurity
Timeline
General Manager
Little Caesars
01.2024 - Current
Area Manager
Premium Retail Services Inc
06.2022 - 01.2024
Field Trainer
Enjoy Technologies
12.2020 - 06.2022
Store Manager
AT&T
09.2016 - 12.2020
Front of House Manager
Pizza Hut
11.2012 - 09.2016
Undergraduate - Cyber Security
DeVry University
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