Tommie Ross-Swain
Bolton,NC
Summary
Courteous candidate with evidence of experience providing quality patient care and administrative services. Proven track record of success in streamlining operations, developing protocols and improving patient outcomes. Strong commitment to exemplary customer service and maximizing patient safety and satisfaction. Highly-trained individual and skilled communicator effectively interacts with patients, staff and other healthcare professionals. Remarkable background in scheduling appointments, processing referrals and providing diagnosis and treatment plans to patients. Strong knowledge of medical terminology and HIPAA regulations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Patient Safety Attendant
New Hanover Regional Medical Center
Wilmington, NC
07.2023 - Current
- Assisted nursing staff with non-clinical tasks, enabling them to focus on direct patient care and improving efficiency.
- Collaborated with interdisciplinary teams to optimize patient outcomes through consistent communication and coordination of care plans.
- Participated in regular training sessions, staying current on best practices for patient safety attendants'' roles and responsibilities.
- Demonstrated adaptability by working with diverse populations, including patients with varying cognitive abilities, physical limitations, or cultural backgrounds.
- Ensured compliance with HIPAA regulations by maintaining strict confidentiality regarding patient health information.
- Conducted hourly rounding to proactively address potential safety hazards or concerns, enhancing overall patient wellbeing.
- Maintained detailed documentation of patient interactions, ensuring accurate records for continuity of care purposes.
- Enhanced patient safety by conducting comprehensive room checks and maintaining a clean environment.
- Supported individuals with special needs by providing appropriate accommodations and assistance tailored to their unique circumstances.
- Utilized effective de-escalation techniques when encountering agitated or distressed patients, prioritizing safety for all involved parties.
- Reduced risk of falls by assisting patients with mobility and providing appropriate support during transfers.
Housekeeper
Hampton inn
Southport, NC
06.2022 - 06.2023
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
- Contributed to the hotel''s reputation for cleanliness and comfort by providing exceptional service to all guests.
- Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
- Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
- Collaborated with other housekeeping staff to maintain a positive work environment, resulting in improved efficiency.
- Promoted teamwork among fellow housekeepers through clear communication, shared responsibility, and mutual support during busy shifts or challenging situations.
- Upheld hotel brand standards by consistently meeting cleanliness expectations set forth by management during regular evaluations.
- Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
- Enhanced guest satisfaction by maintaining clean and orderly hotel rooms and common areas.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Sr Cottage Staff
The Boys and Girls home of NC
Lake Waccama, NC
05.2021 - 06.2022
- My job was to help Boys and Girls Homes comply with State/Agency rules and regulations, and provide children with a safe therapeutic environment of care. In your role you provide for their basic needs, develops therapeutic relationships, and teach youth the skills to transition back into families and communities. As a cottage parent I got to help the kids with the daily lifes and help them learn to help themselves and allow other to help them.
- Provided personalized assistance to residents with daily tasks such as grooming, dressing, and meal preparation.
- Managed medication administration for multiple residents, ensuring timely distribution according to prescribed dosages while maintaining accurate records of usage and refills needed.
- Promoted resident independence by encouraging self-care and decision-making skills.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Improved group home atmosphere by fostering a safe, supportive, and inclusive living environment.
- Assisted in conflict resolution among residents by mediating disputes and promoting effective communication strategies.
- Coordinated recreational activities for diverse groups of residents, promoting social interaction and mental stimulation.
- Maintained detailed documentation of resident progress, updating care plans as necessary to reflect changing needs or goals.
- Assisted residents in navigating complex social situations by providing guidance on interpersonal communication skills, fostering healthy relationships among group home occupants.
- Enhanced residents'' well-being by developing and implementing individualized care plans.
- Provided crisis intervention when necessary to maintain the safety of all group home occupants.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans addressing physical, emotional, and cognitive aspects of each resident''s wellbeing.
- Led staff meetings focused on discussing current issues within the group home setting or sharing updates on resident progress, enhancing team cohesion through open communication channels.
- Developed strong relationships with community organizations to facilitate access to resources for group home residents beyond direct services provided onsite.
Habilitation Technician
Carolina Dunes behaviour health
Leland, NC
02.2020 - 05.2021
- Connected clients with community and relationship-building opportunities.
- Helped build skills related to problem-solving, communication and critical thinking.
- Monitored vitals to assess medical conditions or illnesses.
- Assisted clients in exploring social and leisure interests and community events.
- Monitored and implemented medical, behavioral and clinical team care plans and drafted related documentation.
- Attended medical appointments to promote accurate information exchange between medical provider and care team.
- Supported patients in crisis prevention, intervention and resolution.
- The Behavioral Health Associate I works under the direct supervision of a licensed nurse as an integral part of the multidisciplinary treatment team and is responsible for monitoring and reporting of patient behaviors; providing continuous patient care, supervision, interaction, and role modeling; assisting in patient data collection, recording, and maintenance; and responding in crisis situations and medical emergencies as needed.
- Established collaborative relationships built on trust and empathy through consistent and meaningful communication.
- Promoted employment, educational and volunteer interests and goals.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
- Recorded observations and baseline measurements to maintain accurate medical records.
- Communicated with management or other staff to resolve problems.
Habilitation Technician
Intellichoice homecare
Wilmington, NC
02.2018 - 02.2020
- Connected clients with community and relationship-building opportunities.
- Helped build skills related to problem-solving, communication and critical thinking.
- Monitored vitals to assess medical conditions or illnesses.
- Aided clients with bowel and bladder programs, feeding tubes and wound care.
- Assisted clients in exploring social and leisure interests and community events.
- Monitored and implemented medical, behavioral and clinical team care plans and drafted related documentation.
- Attended medical appointments to promote accurate information exchange between medical provider and care team.
- Established collaborative relationships built on trust and empathy through consistent and meaningful communication.
- Supported patients in crisis prevention, intervention and resolution.
- Promoted employment, educational and volunteer interests and goals.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
- Recorded observations and baseline measurements to maintain accurate medical records.
- Communicated with management or other staff to resolve problems.
- Assisted in training technicians, medical students or other staff members.
- Cleaned medical equipment or facilities.
- Adjusted settings or positions of medical equipment.
- Instructed patients in use of assistive equipment.
- Used restrictive devices and patient-shielding techniques to minimize patient and staff radiation exposures.
- I specialize in caring for individuals who have special needs, I work at home and in the community with young adults who are working on helping their self to become more independent. I help them find jobs and volunteer at local places, most of my cases are 100% full care to I help then with everything from feeding, dressing, shopping and more. I value the meaning of life and I teach them to value themselves and others. I work with them to project their feelings and help prepare themself for life.
Special Education Teaching Assistant
Bolivia elementary school
Bolivia, NC
10.2016 - 02.2020
- Helped students to develop good behavioral habits through positive reinforcement and encouragement in studies as well as discipline and careful use of physical intervention when required.
- Provided special attention to individuals needing extra academic or behavioral guidance during classes.
- Participated in supervision of students during lunch, physical education and after-school extracurricular activities to maintain peaceful and productive environment.
- Assisted teachers in printing class handouts and worksheets and distributing to students during classroom sessions.
- Supervised students awaiting after-school transportation and assisted students boarding and exiting school bus daily.
- Aided disabled students in using restroom facilities.
- Worked with both groups and individuals to provide instruction in mathematics, reading, science and history.
- Communicated with parents to report on academic and behavioral performance and deliver suggestions to implement at home to reinforce positive habits developed at school.
- Transported non-ambulatory students throughout campus facilities.
- Coached students on speech patterns using Augmentative and Alternative Communication methods.
- Communicated affirmatively and promoted positive attitudes with every student.
- Collaborated with teacher to develop personalized and successful learning strategies.
- Escorted students to restroom cafeteria, outside to playground and on field trips.
- Managed class of special education students in absence of lead teacher.
- Instructed small groups of students in alphabet, shapes and color recognition.
- Worked in tandem with teacher to develop customized classroom environment conducive to students' needs.
- Met one-on-one with autism students and implemented targeted behavioral plans.
- Spoke with parents to discuss student progress and coordinate meetings.
- Supervised test taking and graded papers.
- Advised instructor on student behavior or issues requiring immediate attention.
- Assisted struggling students to maintain progress levels by designing individualized lesson plans focused on areas for improvement.
- Interacted, observed and responded to children's needs, emergencies and conflicts while supervising classroom activities.
- Reduced classroom disruptions by implementing proactive behavior management strategies.
- Enhanced student learning by differentiating instruction and adapting teaching methods to individual needs.
- Promoted student self-advocacy by teaching strategies for self-monitoring progress and requesting appropriate accommodations when necessary in mainstream classrooms.
- Provided one-on-one assistance to students struggling with academic or behavioral challenges, increasing their understanding and participation in class activities.
- Collaborated with multidisciplinary teams to develop comprehensive support plans addressing the academic, social, emotional, and behavioral needs of students.
- Carried out therapeutic regimens for behavior modifications and personal development.
Habilitation Technician
Lindley habilitation services
Southport, NC
10.2016 - 02.2020
- Connected clients with community and relationship-building opportunities.
- Helped build skills related to problem-solving, communication and critical thinking.
- Monitored vitals to assess medical conditions or illnesses.
- Aided clients with bowel and bladder programs, feeding tubes and wound care.
- Assisted clients in exploring social and leisure interests and community events.
- Monitored and implemented medical, behavioral and clinical team care plans and drafted related documentation.
- Attended medical appointments to promote accurate information exchange between medical provider and care team.
- Supported patients in crisis prevention, intervention and resolution.
- Established collaborative relationships built on trust and empathy through consistent and meaningful communication.
- Promoted employment, educational and volunteer interests and goals.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Recorded observations and baseline measurements to maintain accurate medical records.
- Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
- Assisted in training technicians, medical students or other staff members.
- Communicated with management or other staff to resolve problems.
- Communicated test or assessment results to medical professionals.
- Cleaned medical equipment or facilities.
- Adjusted settings or positions of medical equipment.
- Calibrated, troubleshot or repaired equipment and corrected malfunctions.
- Collected patients' medical information to customize tests.
- Calculated numerical data for medical activities.
- Instructed patients in use of assistive equipment.
- Used restrictive devices and patient-shielding techniques to minimize patient and staff radiation exposures.
- Developed procedures for data management.
- Conducted research to increase knowledge about medical issues.
- Instructed patients and caregivers on how to appropriately use breathing machines at home to obtain necessary symptom relieve.
- I develop and provide structured services and skill building activities designed to meet the needs of individuals receiving services in accordance with their valued outcomes and assist in the scheduling and planning of same. I participate in the development and directly implements the day habilitation plan for individuals receiving services to reflect their interests, capabilities and needs, and to enhance their skills and level of independence. I encourage individuals to express and develop their individual interests. I provide individuals with opportunities to maintain/ enhance their existing skills, overall functioning and independence, and sense of belonging and community integration through various in-house and community activities. I assist individuals in achieving their valued outcomes by providing prompts, reminders, guidance and role modeling in areas such as socialization, personal hygiene, exercise, nutrition, behaviors, etc., while involved in skill building activities. I provide appropriate physical care of assigned individuals to maintain their cleanliness, safety and comfort. This would include tasks such as direct assistance with washing, dressing and toileting, and range of motion. This also includes monitoring; correcting and modeling appropriate behaviors at lunch and break times. I ensure safety and welfare of individuals in their movement and transport. I develop individual specific programs and provides immediate feedback on performance. I transport individuals receiving services using Agency vehicle. I take initiative and work independently or with other persons within program, without supervisory directions. I provide self-esteem building opportunities for persons with memory loss through creative art projects such as painting, drawing and designing. I attend meetings as needed
Cashier Team Lead
McDonald's Restaurant
Leland, NC
06.2015 - 10.2016
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Assisted customers by answering questions and fulfilling requests.
- Processed payments promptly for customers to exceed productivity standards.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Rotated and merchandised products at point-of-sale to improve impulse buy rate.
- Trained new team members in cash register operation, stock procedures and customer services.
- Learned roles of other departments to provide coverage and keep store operational.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Receptionist
SOLAR FINANCIAL CORP
Greenville, NC
03.2012 - 05.2015
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Sorted incoming mail and directed to correct personnel each day.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Greeted and directed visitors to appropriate personnel and answered average of 65-85 calls and emails daily.
- Scheduled and confirmed appointments and meetings for management team.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Handled conference room scheduling, collaborating with meeting organizers on logistics and catering.
- Served as company concierge to employees requiring assistance help with travel arrangements.
- Greeted customers, answered general questions and directed to appropriate locations.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Scheduled appointments and maintained and updated appointment calendars.
- I was responsible for answering the telephone, screen and direct
calls. I took messages and relayed them to the appropriate personnel. I set up meetings, sent and received emails. I greeted customers and office personnel entering the organization. I dealt with
queries from the public and customers. I provided general
administrative and clerical support. I set and maintained all
scheduled appointments. Monitored and maintained office
Education
High School Diploma -
Pitt Community College
Winterville, NC05.2006
Skills
- Natural Cleaning Products
- Ironing Clothing
- Bloodborne Pathogen Training
- Cleaning Methods
- Interior and Exterior Cleaning
- Dish Preparation
- Able to Lift 250 Lbs
- Ergonomics and Safety Training
- Mopping and Buffing Floors
- Polishing Surfaces
- Training Needs Assessment
- Illness Management Instruction
- Procedure Assistance
- Customer Service
- Attention to Detail
- Recordkeeping and Documentation
- Indirect Patient Care
- Problem-Solving
- Effective Organization
- Appointment Scheduling
- In-Service Training
- Time Management
- Self-Driven and Motivated
- Strong Work Ethic
- Decision Making
- Team Collaboration
- Punctual and Dependable
- Medication Administration
- Patient Assessments
- Coaching and Mentoring
- Behavioral Health
- Patient Education
- Inpatient Care
- Direct Patient Care
- Patient Observation
- Patient Care Technician (PCT)
- Medical Assistant (RMA)
- Counseling and Therapy
- Critical Thinking
- Issue Resolution
- Student Needs Assessment
- Staff Meeting Coordination
- Mental Health Disorders
- Staff Communication
- Call Answering and Routing
- First Aid and CPR
- Emergency Response
- Reporting and Documentation
- Policy Enforcement
- Student Behavior Observance
- Staff Training
- Maintenance Requests
- Activities Oversight
- Student Needs Assessments
- Case Planning
- Crisis Response
- Employee Training
- Daily Living Skills Instruction
- Active Listening
- Life Skills Development
- Individual and Group Therapy
- Crisis Management
- Healthy Habits Promotion
- General Housekeeping
- Behavioral Intervention Plans
- Progress Documentation
- Verbal and Written Communication
- Personal Care Assistance
- Emotional Support
- Public Speaking
- Safety Standards and Compliance
- Relationship Building
- Incident Reporting
- Crisis Counseling
- Group Activities
- Health Issue Identification
- Dormitory Program Operations
- Event Chaperoning
- Team Supervision
- Patient care techniques
- Basic Life Support
- Reliability and punctuality
- Mental health awareness
- Professionalism and Ethics
- First Aid Proficiency
- De-Escalation Techniques
- Medical terminology knowledge
- Teamwork and Collaboration
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Patient Care
- Reliability
- Excellent Communication
- Organizational Skills
- Adaptability and Flexibility
- Decision-Making
- Effective Communication
- Certified in CPR/AED
- Vitals monitoring
- Goal Setting
- Professionalism
- Time management abilities
Timeline
Patient Safety Attendant
New Hanover Regional Medical Center
07.2023 - Current
Housekeeper
Hampton inn
06.2022 - 06.2023
Sr Cottage Staff
The Boys and Girls home of NC
05.2021 - 06.2022
Habilitation Technician
Carolina Dunes behaviour health
02.2020 - 05.2021
Habilitation Technician
Intellichoice homecare
02.2018 - 02.2020
Special Education Teaching Assistant
Bolivia elementary school
10.2016 - 02.2020
Habilitation Technician
Lindley habilitation services
10.2016 - 02.2020
Cashier Team Lead
McDonald's Restaurant
06.2015 - 10.2016
Receptionist
SOLAR FINANCIAL CORP
03.2012 - 05.2015
High School Diploma -
Pitt Community College