Tommy Abbott
Newark,OH
Summary
Professional service leader with strong focus on team collaboration and achieving results. Skilled in problem-solving, customer relations, and process optimization. Adaptable to changing needs and reliable in delivering high-quality outcomes. Known for effective communication, conflict resolution, and driving continuous improvement initiatives.
Overview
16
16
years of professional experience
Work History
Service Manager
Cortland
03.2020 - Current
- Managed a team of 2 technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Evaluated vendor proposals for outsourced services, negotiating advantageous contracts that maximized value while upholding high-quality standards.
- Monitored service staff performance and provided feedback for improvement.
- Assisted in the training and development of new maintenance staff members, sharing best practices and technical knowledge to ensure consistent service levels across the team.
- Collaborated with property management to plan and execute capital improvement projects, enhancing the overall value of the apartment community.
Advanced Lead Waive Researcher
Ascena Retail Group Inc.
02.2015 - 03.2020
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Increased warehouse efficiency by implementing new inventory management systems and procedures.
- Fostered a positive workplace culture that motivated my team of 15+ employees to perform their best while maintaining high morale.
- Ensured compliance with safety regulations through regular inspections, staff training, and policy updates.
Line Cook Trainer
Texas Roadhouse Restaurant
06.2009 - 02.2015
- Managed ordering processes, maintaining appropriate stock levels while minimizing spoilage risks.
- Enhanced kitchen efficiency by streamlining prep work and ingredient organization.
- Implemented time-saving measures during food preparation, enabling swift adaptation to sudden increases in order volume or special requests from customers.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
Skills
- Positive attitude
- Multitasking and organization
- Service quality management
- Problem-solving
- MS office
- Conflict resolution
- Team collaboration and leadership
- Vendor management
- Financial budgeting and reporting
- Goal oriented
Timeline
Service Manager
Cortland
03.2020 - Current
Advanced Lead Waive Researcher
Ascena Retail Group Inc.
02.2015 - 03.2020
Line Cook Trainer
Texas Roadhouse Restaurant
06.2009 - 02.2015
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