Tommy Ayala
San Diego,CA
Summary
Results-driven manager with a strong background in retail leadership across reputable brands such as CVS, Valvoline, Vans, and America's Best Contacts and Glasses. Proven expertise in team management, sales strategy implementation, and operational excellence. Adept at driving revenue growth, enhancing customer experience, and cultivating high-performance teams. Known for a collaborative leadership style and a commitment to achieving organizational objectives.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant General Manager
America's Best Contacts and Glasses
San Diego, CA
11.2022 - Current
- Created schedules and monitored payroll to remain within budget.
- Conducted regular staff meetings, implemented sales training programs, and promoted a positive work environment focused on teamwork, professionalism, and continuous improvement.
- Utilized comprehensive knowledge of ophthalmic products and industry trends to recommend the most suitable eyewear solutions for each patient.
- Provided personalized optical services to patients, including frame selection, lens fitting, adjustments, and repairs.
Store Manager
Vans
San Diego, CA
12.2020 - 11.2022
- Exceeded year to date sales forecast by $50,000 in the first months as store manager and surpassed last year to date sales by $75,000
- Identified trends and translated strategies into action to meet district and company shrink goals. Decreasing shrinkage by 10% in 6months
- Plan and implement all seasonal floorsets to ensure they meet company standards and deadlines
- Ranked number one for surveys in the whole district.
Assistant Manager
Valvoline Instant Oil Change
San Diego, CA
08.2019 - 12.2020
- Supported the store manager to increase monthly sales revenue by 15%
- Recruited, hired, and trained 10+ associates, developing them into productive team members with excellent product knowledge and excellent customer service skills
- Coordinated schedules and training programs for the store's 16-employee staff
Skills
- Customer Service
- Microsoft Office
- P&L Management
- Team Leadership
- Staff Development
- Operations Management
Certification
- ABO Certified and am in the process of getting my ABO license
Timeline
Assistant General Manager
America's Best Contacts and Glasses
11.2022 - Current
Store Manager
Vans
12.2020 - 11.2022
Assistant Manager
Valvoline Instant Oil Change
08.2019 - 12.2020