Danny Rose

• Managed efficient cash register operations.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Performed cash, card, and check transactions to complete customer purchases.
• Developed strong relationships with clients, resulting in repeat business and referrals.
• Listened to customer needs and desires to identify and recommend optimal products.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Handled warranty claims professionally, expediting resolutions for dissatisfied customers while adhering to company guidelines on returns or replacements policies.
• Improved overall customer experience by resolving complaints promptly and professionally.

Manager of Welding and heavy repair on box cars.

• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
• Interacted well with customers to build connections and nurture relationships.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Assisted in recruiting, hiring and training of team members.
• Trained and guided team members to maintain high productivity and performance metrics.

• Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
• Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
• Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
• Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
• Boosted employee morale by recognizing outstanding work efforts and providing regular opportunities for professional development.
• Acted as a liaison between upper management and staff members, effectively communicating expectations from both parties while addressing any concerns that arose during operations.
• Participated in recruitment efforts, interviewing potential candidates to ensure they were a good fit for the company culture and possessed necessary skills for success on the job.
• Reduced expenses for the department by optimizing resource allocation and closely monitoring budgets.
• Managed budgets effectively, consistently delivering projects on-time and within financial constraints.