Summary
Overview
Work History
Education
Skills
Certification
Restoring American muscle cars
Additional Information
Timeline
Generic

Tommy Brock

Huntsville,AL

Summary

Performance-oriented Sales Leader offering exceptional record of achievement over twenty seven-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Commercial Sales Manager

AutoZone
02.2014 - 10.2023
  • Motivated team to meet and exceed sales goals.
  • Responded to customer feedback in professional and constructive way.
  • Collaborated with local companies to meet diverse customer needs for automotive and industrial products.
  • Analyzed sales data and developing strategies and action plans.
  • Planned, coordinated and implemented commercial sales functions and processes.
  • Provided local market insight and identified trends.
  • Traveled to different companies to negotiate large sales and contracts.
  • Developed strategic initiatives based upon company objectives aimed at accelerating growth.
  • Implemented strong training program enabling employees to improve and build upon both professional and personal growth.
  • Conducted research to develop detailed business plans for commercial opportunities and expansion.
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Managed accounts to retain existing relationships and grow share of business.
  • Provided extensive leadership by effectively communicating strategic goals and plans.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Drove sales by developing multi-million dollar contract sales.

Commercial Sales Manager

Advance Auto Parts
06.2000 - 01.2014
  • Motivated team to meet and exceed sales goals.
  • Responded to customer feedback in professional and constructive way.
  • Analyzed sales data and developing strategies and action plans.
  • Planned, coordinated and implemented commercial sales functions and processes.
  • Provided local market insight and identified trends.
  • Traveled to different companies to negotiate large sales and contracts.
  • Implemented strong training program enabling employees to improve and build upon both professional and personal growth.
  • Mentored junior sales staff to maximize revenues and employee satisfaction, boosting profit in Chattanooga division.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Built relationships with customers and community to establish long-term business growth.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Managed accounts to retain existing relationships and grow share of business.
  • Increased sales volume and expanded product line to new retailers, and industrial supply houses.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Drove sales by developing multi-million dollar contract sales.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Delivered recommendations to long-term accounts to promote brand awareness to key audience.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Communicated product quality and market comparisons by creating sales presentations.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Implemented systems and procedures to increase sales.

Blue Oval Certified Parts Salesman

Town And Country Ford
05.1998 - 09.2000
  • Ordered parts from various distributors to fulfill demands.
  • Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
  • Stocked and managed stock of parts.
  • Organized parts storage and stocked inventory according to established guidelines.
  • Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
  • Assisted customers in finding appropriate parts promptly.
  • Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
  • Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
  • Adhered to company guidelines for performance and compliance.
  • Maintained extensive understanding of common problems and methods for repair.
  • Ordered parts for customers, repair shops and interdepartmental use. Ordered parts for wholesale clients and all types of shops and garages.
  • Processed and reshelved return orders, checking for discrepancies, potential usage and defect issues. I filed product claims, warranties and shipped defect claim parts directly to Dearborn, Michigan.
  • Reviewed current processes and procedures and implemented proactive adjustments to maintain quality, service and sales standards.
  • Handled all customer service issues quickly to maintain high satisfaction levels.
  • Verified shipments against receipts and provided advice to customers about right type of parts needed for specific projects.
  • Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
  • Diagnosed malfunctions after looking at damaged unit in depth.

Education

Associate of Science - Criminal Justice And Psychology

Cleveland State Community College
Cleveland, TN

Bachelor of Science - Business Management

Bryan College
Dayton, TN

High School Diploma -

Bradley Central High School
Cleveland, TN
05.1997

Skills

  • Business Development
  • Sales Cycle Management
  • Marketing Knowledge
  • Customer Acquisition
  • Account Management
  • Training and Mentoring
  • Onboarding and Coaching
  • Financial Analysis
  • Self-directed prioritization
  • Customer Service
  • Team Building
  • Excellent Written and Verbal Communication
  • Sales and interpersonal skills
  • Commercial Strategy Development
  • Route Planning
  • Automotive Product Expert

Certification


  • CSP - Certified Sales Professional
  • Parts Expert License - 2014-current
  • ASE certified

Restoring American muscle cars

I have an extensive knowledge of automobiles however, my passion is American muscle cars.  I have five years of professional welding experience, several years of paint and body experience working for a new car dealership. I can machine, fabricate, weld, powder-coat, paint and rebuild/remanufacture virtually anything. I bought my first car when I was twelve years old with 100% of my own money that I earned from mowing yards after school. I rebuilt that 1967 Mustang over the years and by my Junior year in high school, it would launch at the drag-strip pulling the front tires 3-4" off the ground. Me and that car literally won hundreds of grudge night drag races at the Atlanta International drag-strip over a three year time period.

Additional Information

I possess a very high mechanical aptitude, with extreme attention to detail. I enjoy fine craftsmanship and I take a very high level of pride in my work. I don't just work for a paycheck, I strive to be the very best at whatever I do. I am capable of anything with the right training and mentorship. If I'm unfamiliar with your business or procedures, you have an opportunity to train me the right way the first time. I look forward to a mutually beneficial business arrangement with you.

Timeline

Commercial Sales Manager

AutoZone
02.2014 - 10.2023

Commercial Sales Manager

Advance Auto Parts
06.2000 - 01.2014

Blue Oval Certified Parts Salesman

Town And Country Ford
05.1998 - 09.2000

Associate of Science - Criminal Justice And Psychology

Cleveland State Community College

Bachelor of Science - Business Management

Bryan College

High School Diploma -

Bradley Central High School

Similar Profiles

CREATE PROFILE
Tommy Brock