Tommy Coleman
covington,TN
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
10
10
years of professional experience
Work History
Material Handler
Workwear Outfitters
Covington, TN
07.2023 - Current
- Received and distributed incoming materials to designated areas.
- Inspected materials for any damages or defects upon receipt.
- Organized warehouse shelves, racks, and bins for proper storage of materials.
- Verified accuracy of shipments against purchase orders and invoices.
- Performed regular cycle counts to ensure accuracy of inventory records.
- Prepared outgoing shipments by packaging, labeling, and loading onto delivery vehicles.
- Monitored stock levels and placed orders when necessary to replenish supplies.
- Provided support in organizing special projects involving large quantities of merchandise.
- Updated job knowledge by participating in educational opportunities such as seminars or trainings.
- Observed inventory allocation to maintain material needs and production deadlines.
- Managed warehouse receiving, storing and shipping.
Production Supervisor
Unilever Covington Ice Cream Factory
Covington, TN
02.2019 - 06.2023
- Trained new staff on production processes and procedures.
- Ensured safety regulations were followed by all personnel in the production area.
- Conducted regular performance reviews for each employee to identify areas for improvement.
- Resolved any conflicts between employees in a professional manner.
- Performed regular quality checks throughout the production process to ensure customer specifications were met.
- Investigated customer complaints related to product quality or delivery times.
- Established and updated production schedules to meet changing demands.
- Supported safe and clean work environment by educating and directing personnel on use of control points, equipment and resources.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Kept records of employees' attendance and working hours for accurate calculation of billable cycle.
Assistant Store Manager
Rue 21
Millington, TN
05.2021 - 02.2023
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Organized weekly meetings with department heads to review progress on key objectives.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coached and developed store associates through formal and informal interactions.
Customer Service Representative
Home Depot
Covington, TN
07.2021 - 07.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Educated customers on special pricing opportunities and company offerings.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
Member Service Representative
The Legend Country Club
Eureka, MO
04.2014 - 07.2017
- Greeted customers in a friendly and professional manner.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Assisted with the opening of new accounts and processed account maintenance requests.
- Followed up with customers after their interaction with the organization's services.
- Attended training sessions regularly to stay abreast of changes in company policies or procedures.
- Assisted colleagues with tasks as needed during peak times of activity.
- Consulted with customers regarding needs and addressed concerns.
- Presented and explained services and products to meet member needs.
- Achieved goals for member experience, transaction accuracy and product cross-sell, resulting in consistent growth.
- Offered exceptional customer service to differentiate and promote company brand.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Collected deposits or payments and arranged for billing.
- Excelled in exceeding daily credit card application goals.
- Provided top quality control and eliminated downtime to maximize revenue.
Education
High School Diploma -
Eienhower High School
Decatur, Ill05-1990
Skills
- Member retention
- Membership renewals
- Issue Resolution
- Sales strategy
- Policy understanding
- Product Recommendations
- Service Recommendations
- Complaint Handling
- Dispute Resolution
- Financial Transactions
- Customer Service
- Account Management
- Client Education
- Customer Support
- Expense Tracking
- Performance Management
- Sales Techniques
- Project Management
- Performance Improvement
- Corrective Action Planning
- Performance monitoring
- Rule Enforcement
- Employee Relations
- Workflow Planning
- Talent management
- Operations Oversight
- Employee Scheduling
- Time and Resource Optimization
- Program Leadership
Timeline
Material Handler
Workwear Outfitters
07.2023 - Current
Customer Service Representative
Home Depot
07.2021 - 07.2022
Assistant Store Manager
Rue 21
05.2021 - 02.2023
Production Supervisor
Unilever Covington Ice Cream Factory
02.2019 - 06.2023
Member Service Representative
The Legend Country Club
04.2014 - 07.2017
High School Diploma -
Eienhower High School
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