Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Certification
References
Timeline
Generic

Tommy Cross

Haines City,Florida

Summary

Team Leader with proven success in performance monitoring, work delegation, and member motivation. Expertise in customer service, communication, and implementing effective business solutions. Skilled in project management, personnel training, and production scheduling, consistently achieving high productivity and efficient task completion. Committed to self-improvement and driving success in dynamic environments through strategic planning, as well as conflict resolution.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Team Leader

Global Fireproof Solutions
Groveland, FL
03.2022 - 06.2025
  • Implemented safety measures and compliance regulations to enhance workplace standards.
  • Oversaw daily workflows, ensuring adherence to productivity and efficiency benchmarks.
  • Mentored junior team members in best practices and effective problem-solving strategies.
  • Communicated with management regarding team performance and resource requirements.
  • Monitored equipment usage, ensuring optimal maintenance and operation.
  • Developed schedules aligning resources with project timelines and objectives.
  • Fostered a positive work environment that encouraged collaboration among team members.
  • Participated in regular senior leadership meetings, providing updates on team progress.
  • Engaged with customers to build relationships and encourage loyalty.
  • Worked with fellow sales team members to achieve group targets.
  • Provided accurate information about products, prices and services.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Sold various products by explaining unique features and educating customers on proper application or usage.

Laborer

Geotechnical Foundation Systems
Orlando, FL
07.2021 - 02.2022
  • Assisted in installing foundation systems across multiple construction projects.
  • Collaborated with team members to ensure efficient and safe project completion.
  • Maintained tools and equipment, ensuring optimal working conditions.
  • Followed safety protocols to mitigate job site risks.
  • Loaded and unloaded materials for foundation installation tasks.
  • Supported senior workers in effectively troubleshooting onsite challenges.
  • Performed physical labor tasks, including lifting and prolonged standing.
  • Organized tools and supplies according to supervisor instructions.

Laborer

Mansfield Landscaping
Yalaha, FL
09.2020 - 06.2021
  • Operated landscaping equipment, including mowers, trimmers, and blowers for maintenance tasks.
  • Designed landscape layouts for residential properties to enhance outdoor aesthetics.
  • Collaborated with team members to execute projects within established timelines.
  • Maintained clean and organized job sites throughout all landscaping activities.
  • Communicated with clients to ascertain specific landscaping preferences and needs.
  • Executed planned designs by laying sod, seeding grass, and planting flowers.
  • Utilized equipment to maintain grounds and effectively remove trees.

Technician

MasTec
Orlando, FL
11.2018 - 05.2020
  • Troubleshot and repaired cable service interruptions, enhancing customer satisfaction.
  • Educated customers on cable services and equipment usage for improved understanding.
  • Documented installation processes and service calls accurately in management systems.
  • Inspected cable lines to detect damage or corrosion affecting service quality.
  • Repaired faulty connections by replacing old wiring with new as necessary.
  • Configured routers, switches, amplifiers, and splitters for optimal system performance.
  • Installed security systems in residential and commercial properties for increased safety.
  • Provided technical support to clients on system operations and troubleshooting procedures.
  • Installed TV mounts and other technology devices in customers' homes.

Delivery Driver

Dominos Pizza Inc.
Orlando, FL
07.2014 - 10.2018
  • I combined my prior work history in Oklahoma, where I had previously worked for Domino's as an Assistant Manager.
  • Delivered food orders promptly to customer locations across urban areas.
  • Maintained vehicle cleanliness and ensured proper maintenance for safe driving.
  • Communicated effectively with customers and restaurants to confirm order details.
  • Navigated efficiently using GPS systems to optimize delivery routes.
  • Handled cash transactions and processed digital payments securely and accurately.
  • Assisted with order packaging and organization at restaurant locations during busy periods.
  • Ensured that the correct order was delivered to the customer.
  • Provided exceptional customer service by addressing inquiries and resolving issues swiftly.
  • Prepared food items according to company recipes and standards.
  • Collaborated with team members to ensure timely order completion.
  • Adapted to changing menu items and special requests from customers.
  • Adhered to all applicable health department regulations concerning sanitation storage and preparation of food products.
  • Set up work stations prior to opening to minimize prep time.

Parking Attendant

Walt Disney World Company
Orlando, FL
05.2013 - 06.2015
  • Managed vehicle flow in parking areas to optimize space utilization.
  • Monitored parking lot for safety hazards and reported issues promptly.
  • Assisted guests with directions and inquiries regarding park facilities.
  • Provided outstanding customer service to enhance guest experiences at resort.
  • Directed traffic within the lot to maintain safety and orderliness.
  • Greeted customers, informing them of parking fees, regulations, and services.
  • Resolved customer conflicts professionally to ensure satisfaction.
  • Monitored entrances and exits to ensure adherence to parking policies.
  • Met guests with high energy and positivity to improve their experience.
  • Interacted with guests who may have seemed stressed or unhappy with their experience, in hopes to influence their mood.

Education

High School Diploma -

Moore High School
Moore, OK
05-2012

Skills

  • Team leadership
  • Workflow optimization
  • Safety compliance
  • Performance monitoring
  • Equipment maintenance
  • Customer service
  • Self-motivation
  • Strategic planning
  • Problem solving
  • Computer proficiency
  • Vocabulary development
  • Conflict resolution
  • Sales expertise
  • Activity oversight
  • Process improvement
  • Verbal and written communication

Affiliations

  • Poetry Writer
  • Sports Fanatic
  • Family Oriented
  • Swimmer
  • Amateur Vocalist

Languages

English
Full Professional

Certification

  • Forklift Operator
  • CPR

References

References available upon request.

Timeline

Team Leader

Global Fireproof Solutions
03.2022 - 06.2025

Laborer

Geotechnical Foundation Systems
07.2021 - 02.2022

Laborer

Mansfield Landscaping
09.2020 - 06.2021

Technician

MasTec
11.2018 - 05.2020

Delivery Driver

Dominos Pizza Inc.
07.2014 - 10.2018

Parking Attendant

Walt Disney World Company
05.2013 - 06.2015

High School Diploma -

Moore High School

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