Tommy Dail
Allen,Texas
Summary
With a proven track record at Halperns Steak & Seafood, I excel in operations management and fostering strong team dynamics. Demonstrated success in enhancing productivity and reducing costs by over 20%, I bring expertise in vendor negotiation and a commitment to exceptional customer service. My leadership is defined by a strong work ethic and strategic business planning.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Owner Operator
All-N-One Logistics
10.2022 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
Operations Manager
Halperns Steak & Seafood
12.2014 - 10.2022
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Implemented quality control systems to boost overall product consistency and reliability.
- Developed and implemented strategies to maximize customer satisfaction.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
Education
N\A - Bussiness Development
Skills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Staff training and development
- Personnel management
- Staffing
- Operations oversight
- Inventory management
- Relationship management
- Operational reporting
- DOT compliance
- Performance analysis
- Recruiting and hiring
- Risk management
- Cost management
- Vendor negotiation
- Regulatory compliance
- Preventative maintenance
- Strong work ethic
- Decision-making
- Dependable and reliable
- Customer service
- Equipment operation
- Schedule management
- Materials transport
- Vehicle inspections
- Accurate record keeping
- Safe driving practices
- Hazardous materials handling
- Order picking and processing
- Load security
- Safe driving
- GPS and route planning
- Document management
- Transportation safety
- Vehicle systems
- Vehicle maintenance
- Route planning
- Logistics planning
- Lift up to number pounds
- Cargo handling
- Delivery scheduling
- Route management
- Inclement weather driving
- Shipping and packaging
- Clean MVR
- Class A commercial Driver's license
- Trailer maintenance
- Long-haul driving
- Defensive driver training
- Route logs
- Tractor-trailer driving specialist
- Commercial driving
- Time management
- Attention to detail
- Mechanical tools
- Loading and unloading
- Verbal and written communication
- Heavy lifting
- Basic maintenance
- Vehicle inspection
- Equipment maintenance
- Emergency response
- Invoice verification
- Trained in state safety regulations
- OTR driving
- Trip planning
- Efficient trip planner
- Air brake certification
- Refrigerated trailers operation
- Planning
Certification
I'm also a certified forklift trainer.
Timeline
Owner Operator - All-N-One Logistics
10.2022 - Current
Operations Manager - Halperns Steak & Seafood
12.2014 - 10.2022
Big Bend Community College - N\A, Bussiness Development
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