TOMMY DAVIS
Brooklyn,NY
Summary
Dynamic professional with extensive experience at British Airways, excelling in client relations and travel coordination. Proven ability to enhance guest satisfaction and efficiently manage lounge access. Skilled in providing timely flight updates and resolving customer issues, ensuring a seamless travel experience. Committed to safety and exceptional service in high-pressure environments.
Overview
5
5
years of professional experience
Work History
Concierge
British Airways
Queens, New York
12.2022 - 12.2025
- Managed lounge access and ensured guest satisfaction during visits.
- Coordinated transportation and accommodation services for special requests.
- Provided timely updates on flight schedules, delays, and gate changes.
- Collaborated with team members to promptly resolve customer issues.
- Assisted VIP guests with check-in and boarding processes.
- Maintained current knowledge of airline policies and procedures.
- Efficiently handled customer complaints while achieving satisfactory resolutions.
Flight Attendant
Republic Airways
New York, NY
01.2022 - 01.2023
- Guide and asset for safety and comfort to passengers and conduct safety checks before the flight.
- Greet and communicate with customers, help passengers find their seats and prepare and serve drinks and food to passengers.
- Ensure safety of passengers by presenting emergency equipment and give instructions to use it.
- Monitor and secure the cabin by adhering to all aviation rules and regulations.
- Assist passengers and cabin crew during emergency situations by providing help to passengers with special needs.
- In emergencies submit reports and flight incidents.
Gate Agent
Worldwide Flight Services
Queens, NY
01.2021 - 01.2022
- Performed security checks on passengers prior to boarding; including collection identification and luggage scans using an x-ray machine.
- Processed passenger boarding passes, checked IDs, and answered questions about flight schedules, seating arrangements, baggage fees and other tasks.
- Provided customer service to passengers, answering questions about airport rules and regulations, flight schedules, and other travel information.
- Monitored the status of incoming flights to ensure that they are on time or alert the appropriate parties if they are delayed or cancelled.
- Greeted passengers as they entered the terminal and assisted with luggage boarding passes and other travel needs.
- Provided information about weather conditions, delays, cancellations and gate changes to passengers.
- Addressed safety concerns with passengers or crew members; reported potentials hazard to supervisors and assisted with emergency responses as needed.
- Informed passengers of safety procedures and regulations on board aircraft, including the use of oxygen masks during emergencies.
- Sold tickets and promoted additional services such as baggage insurance or in-flight meals.
Education
Communications -
UNC Wilmington
01.2016
Skills
- Client relations and lounge oversight
- Travel coordination and itinerary management
- Flight updates
- Customer support
Timeline
Concierge
British Airways
12.2022 - 12.2025
Flight Attendant
Republic Airways
01.2022 - 01.2023
Gate Agent
Worldwide Flight Services
01.2021 - 01.2022
Communications -
UNC Wilmington