Tommy DeVaughn
Senior Managment
Waynesboro,PA
Summary
Results-driven Division Manager skilled in maintaining smooth and efficient operations to meet profit and loss targets. Hardworking and disciplined leader with continuous improvement mindset.
Overview
26
26
years of professional experience
1
1
year of post-secondary education
Work History
Division Manager
Diversified Maintenance
Birmingham, AL
10.2015 - Current
- Supervised daily planning, coordination and administration for division operations.
- Controlled costs by streamlining operations and reducing waste.
- Established clear and consistent policies and procedures.
- Handled escalated complaints involving division operations and work of personnel under supervision.
- Met divisional objectives by recruiting and qualifying vendor and trade bases.
- Exercised independent judgment in onboarding, training and motivating division staff to maximize performance.
- Set and oversaw division budgets in excess of $15 million per year.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Director of Operations
System4 Of Washington DC
Frederick, MD
07.2007 - 10.2015
- Defined, implemented and revised operational policies and guidelines.
- Monitored budget and utilized operational resources.
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
- Achieved team goals through formalized training plans, coaching and performance management.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Set team and individual KPIs and provided regular, actionable feedback.
- Managed procurement, inventory and warehouse operations.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Eased team transitions and new employee orientation through effective training and development.
- Appraised inventory levels and ordered new merchandise to keep quantities well-stocked.
Grounds Crew Member
City Of Frederick
Frederick, MD
07.1996 - 07.2007
- Maintained grounds by trimming, weeding and general clean-up.
- Removed weeds, hazards and debris from common pathways to improve usability.
- Performed planting, watering, mulching and edging of lawns.
- Used trimmers and chainsaws for grounds maintenance, brush clearing and tree removal and thinning.
- Transferred materials to designated areas using hand trucks, electric carts and wheelbarrows.
- Applied weed and pest control chemicals to lawns, protecting grass growth and improving appearance.
- Mixed and sprayed fertilizers, herbicides and insecticides onto shrubs, trees and grass.
- Mulched gardens, placed sod and adjusted soils to provide optimal growth potential.
Education
Some College (No Degree) - Elementary Education
Frederick Community College
Frederick, MD 09.1998 - 12.1999
Skills
Profit and loss statements
Budget administration
Performance improvements
Coaching and mentoring
Account management
Accomplished manager
Territory Management
Timeline
Division Manager
Diversified Maintenance
10.2015 - Current
Director of Operations
System4 Of Washington DC
07.2007 - 10.2015
Some College (No Degree) - Elementary Education
Frederick Community College
09.1998 - 12.1999
Grounds Crew Member
City Of Frederick
07.1996 - 07.2007