Tommy Dies
Westlake,CA
Summary
Dedicated Lead Support Specialist with extensive experience in client welfare checks, problem-solving, and report preparation. Proven ability to foster a safe, respectful environment while providing compassionate support and maintaining operational efficiency. Dedicated professional with extensive experience in client support and shelter operations. Skilled in team leadership and crisis intervention, demonstrating a commitment to creating a safe and respectful environment for clients. Aiming to leverage strengths in decision-making and compassionate care to enhance client outcomes.
Overview
6
6
years of professional experience
Work History
Lead Support Specialist
The People Concern
Los Angeles, California
08.2024 - Current
- Provide compassionate and professional support to clients by listening to their concerns, identifying needs and guiding them toward appropriate housing resources and services.
- Address client concerns with patience, empathy and professionalism while maintaining confidentiality and appropriate workplace standards.
- Conduct six nightly rounds per shift to monitor client safety, comfort and overall well-being and to ensure the facility remains secure and orderly.
- Assisted with daily shelter operations while leading and supporting staff during assigned shifts to ensure smooth facility management.
- Supported Clarity Department by distributing clothing, hygiene kits, and other essential items, addressing individual client needs.
- Prepared and maintained nightly reports, including no-show and bed tracking, to ensure accurate documentation and effective monitoring of shelter operations.
Support Specialist
The People Concern
Los Angeles, California
11.2020 - Current
- Monitored client and facility needs during shifts, providing critical updates to staff and supervisors to enhance response efforts.
- Facilitated effective communication with clients and staff to create a respectful, supportive environment.
- Promoted a welcoming, safe atmosphere while ensuring dignified support for clients.
- Documented client activities, attendance, bed availability, and operational needs to ensure accurate records and support decision-making.
Education
High School Diploma -
Cheyenne Central High School
Cheyenne, WY06-1971
Skills
- Case management
- Crisis intervention
- Report documentation
- Decision making
- Team leadership
- Client wellness checks
- Communication
Timeline
Lead Support Specialist
The People Concern
08.2024 - Current
Support Specialist
The People Concern
11.2020 - Current
High School Diploma -
Cheyenne Central High School