Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tommy DiGaetano

Jonesboro,AR

Summary

Goal-oriented individual with a pleasant personality and a tenacity that knows no restrictions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Patient Services Manager

Morrison Healthcare
01.2019 - 02.2024
  • Proactively addressed potential conflicts or issues between patients, families, and healthcare providers to maintain a harmonious working environment.
  • Collaborated with interdisciplinary teams to develop comprehensive care plans for patients, resulting in improved outcomes.
  • Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
  • Conducted regular audits of clinical operations to ensure adherence to quality standards set forth by regulatory agencies.
  • Maintained accurate documentation of patient interactions according to HIPAA guidelines while preserving confidentiality at all times.
  • Championed ongoing professional development opportunities for staff, resulting in enhanced skills and knowledge within the team.
  • Led initiatives aimed at improving overall patient experience through continuous process improvements and service enhancements.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Resolved problems, improved operations and provided exceptional service.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Organized and detail-oriented with a strong work ethic.

Lead Operations Supervisor

Morrison Healthcare Food Services
04.2014 - 01.2019
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reported issues to higher management with great detail.
  • Streamlined operations by implementing efficient processes and procedures for the team.
  • Assisted in recruiting, hiring and training of team members.
  • Managed inventory levels, reducing stock discrepancies and ensuring optimal availability of resources for daily operations.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Mentored team members to develop their skills and reach their full potential, boosting overall team performance.
  • Trained and guided team members to maintain high productivity and performance metrics.

Assistant Kitchen Manager

Outback Steakhouse
05.2006 - 04.2014
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Maintained a clean and safe work environment, conducting regular inspections to ensure compliance with health and safety regulations.
  • Developed kitchen staff through training, disciplinary action, and performance reviews.
  • Assisted in developing special event menus tailored to meet client needs while adhering closely to predetermined budgets.
  • Checked and tested foods to verify quality and temperature.
  • Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
  • Purchased food and cultivated strong vendor relationships.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Managed daily kitchen operations, delegating tasks among staff members to optimize workflow and maintain high-quality standards.
  • Assisted in hiring and training new kitchen staff, fostering a positive team atmosphere for efficient productivity.
  • Advised kitchen staff on proper food handling techniques to ensure compliance with local health codes and minimize risk of contamination.
  • Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Motivated staff to perform at peak efficiency and quality.
  • Maximized quality assurance by completing frequent line checks.
  • Oversaw food preparation and monitored safety protocols.
  • Contributed to a positive workplace culture by fostering open communication, constructive feedback, and mutual respect among team members.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Passionate about learning and committed to continual improvement.
  • Learned and adapted quickly to new technology and software applications.

Education

High School Diploma -

The Academies At Jonesboro High School
Jonesboro, AR

Skills

  • Epic Systems
  • Team Management
  • Employee Supervision
  • Staff Management
  • Patient Safety
  • Problem Identification
  • Quality Assessment
  • Office Management
  • Regulatory Requirements
  • Patient Relations
  • HIPAA Guidelines
  • Employee Recruitment and Hiring

Certification

servsafe

Timeline

Patient Services Manager

Morrison Healthcare
01.2019 - 02.2024

Lead Operations Supervisor

Morrison Healthcare Food Services
04.2014 - 01.2019

Assistant Kitchen Manager

Outback Steakhouse
05.2006 - 04.2014

High School Diploma -

The Academies At Jonesboro High School

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Tommy DiGaetano