Summary
Overview
Work History
Education
Skills
Timeline
Generic

Thomas Dorlac

Leawood

Summary

Personable and adaptable individual with knack for delivering exceptional customer service and creating memorable dining experiences. Possesses strong understanding of menu offerings and food handling protocols, along with solid multitasking and communication skills. Able to contribute to positive dining atmosphere and ensure guest satisfaction.

Overview

3
3
years of professional experience

Work History

Bouncer

The Hawk Tavern
11.2024 - 05.2025
  • Conducted thorough ID checks for age verification, preventing underage entry to the establishment.
  • Checked IDs and closely examined patrons' faces to verify age.
  • Reduced conflicts and maintained a positive atmosphere through effective communication and conflict resolution skills.
  • Managed emergency situations calmly and efficiently by following established protocols, minimizing risk exposure for patrons and staff.
  • Ejected unruly patrons from premises.
  • Contributed to venue profitability by ensuring maximum capacity was maintained without compromising guest safety or comfort.

Server

Cactus Grill
01.2024 - 08.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Food Runner

Chicken N Pickle
11.2022 - 08.2023
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
  • Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
  • Greeted customers and provided outstanding customer service.
  • Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
  • Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.

Football Coach

Saint Paul's Episcopal Day School
03.2023 - 05.2023
  • Enhanced player skills through focused coaching, personalized feedback, and tailored drills.
  • Encouraged sportsmanship and teamwork among players both on the field and during off-field activities.
  • Negotiated and resolved conflicts between players, parents and staff to restore order.
  • Established strong team culture and values to promote teamwork, discipline and sportsmanship.

Outdoor Staff Member

Blue Hills Country Club
03.2022 - 08.2022
  • Ensured availability of clean golf carts for guests by performing regular cleaning routines.
  • Enhanced customer satisfaction by providing friendly and efficient service to golf course patrons.
  • Transportation duties for guest''s golf bags to carts while maintaining positive interactions with clients.
  • Checked driving range and grounds daily to identify and manage maintenance needs.
  • Kept golf course equipment stored properly and reported maintenance needs.
  • Delivered exceptional customer service through timely resolution of guest complaints or concerns regarding their experience at the facility.

Education

Bachelor of Arts - Business

University of Kansas
Lawrence, KS
05-2028

Skills

  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Memory retention
  • Customer service
  • Menu memorization
  • Food running
  • Crowd control
  • Physical strength
  • Patience and tolerance
  • Integrity and honesty

Timeline

Bouncer

The Hawk Tavern
11.2024 - 05.2025

Server

Cactus Grill
01.2024 - 08.2024

Football Coach

Saint Paul's Episcopal Day School
03.2023 - 05.2023

Food Runner

Chicken N Pickle
11.2022 - 08.2023

Outdoor Staff Member

Blue Hills Country Club
03.2022 - 08.2022

Bachelor of Arts - Business

University of Kansas

Similar Profiles

CREATE PROFILE