Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Anahi Castanos

Gainesville,TX

Summary

Dynamic and results-oriented professional with extensive experience in hospitality, notably with Winston Hospitality. Excelled in customer service and problem-solving, enhancing guest satisfaction and loyalty. Demonstrated proficiency in reservation systems and a collaborative approach, significantly improving operational efficiency. Skilled in both cash handling and fostering positive guest experiences.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Front Desk Agent

Winston Hospitality
01.2023 - Current
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.

Front Desk Agent

Comfort Inn & Suites
02.2022 - 01.2023
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Collected room deposits, fees, and payments.
  • Handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
  • Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
  • Participated in regular staff meetings to share feedback from guests and suggest improvements for overall hotel operations.
  • Managed a high volume of incoming calls professionally while maintaining an exceptional level of customer service.

Housekeeping Room Attendant

The Inn Hotel
01.2021 - 10.2021
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Promoted a safe work environment by adhering to health and safety regulations while performing duties.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
  • Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.

Education

High School Diploma -

Gainesville ISD Highschool
Gainesville, TX
05-2022

Skills

  • Customer Service
  • Guest Services
  • Problem-solving skills
  • Cash Handling
  • Hospitality services
  • Oral and written communications
  • Reservation Systems
  • Housekeeping
  • Room assignments
  • Foreign Languages
  • Teamwork and Collaboration

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Front Desk Agent

Winston Hospitality
01.2023 - Current

Front Desk Agent

Comfort Inn & Suites
02.2022 - 01.2023

Housekeeping Room Attendant

The Inn Hotel
01.2021 - 10.2021

High School Diploma -

Gainesville ISD Highschool

Similar Profiles

CREATE PROFILE
Anahi Castanos