Tommy Feagle
Jacksonville,Florida
Summary
- History of orchestrating successful strategies and project initiatives designed to increase revenue.
- Operations oversight and team management experience with over 10 years in progressive roles.
- Refined relationship building skills and experience working collaboratively with vendors, clients and business partners.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Business Analyst II TREASURY PAYMENT SERVICES
First Citizens Bank
09.2021 - Current
- Oversight of daily settlement totaling $4 billion in ACH/wire payments
- Automated billing process for Treasury Management products
- Partnered with product manager in development and maintenance of product roadmap
IMPLEMENTATION PROJECT MANAGER
U.S. Bank
08.2014 - 09.2021
- Partner with clients to understand IT/business needs & act as integration strategy consultant
- Create test plans and perform testing to confirm products create a positive client experience
- Collaborated with cross-functional teams ensuring a smooth execution of multiple concurrent projects.
DOCUMENT RECORDING PROJECT MANAGER & LIEN RELEASE PRODUCTION SUPERVISOR
EverBank
08.2013 - 08.2014
- Managed acquisition assignment of mortgage project
- Created & executed quality control and recording of 35,000+ assignments of mortgage
- Restructured and enhanced department workflow to increase success percentages of KPI quality indicators
- Analyzed historical volumes and performances in order to forecast future data & reallocate resources where needed.
FINANCIAL OPERATIONS SUPERVISOR
Lender Processing Services
08.2009 - 07.2013
Directed, mentored, and monitored the performance of four department team leaders and 25+ associates to ensure department expectations were exceeded
- Streamlined department dashboard reporting to increase efficiency in workload management
- Provided daily, monthly, and quarterly summaries to senior management & executives indicating department performance
- Created quarterly audits to maintain client-investor compliance with FNMA, FHA/VA, FHLMC and Private Investor requirements.
Education
High School Diploma -
Douglas Anderson School Of The Arts
Jacksonville, FL05.2003
Skills
- 10 years of operations and project management experience in directing department workflow and conducting data/financial analysis Extensive knowledge of Project Management best practices, Payment and Treasury products
- Organized & managed implementation of 4,000 pay cards to University of Florida departmental faculty
- Facilitate partnership between Visa & MasterCard to create new point-of-sale network hierarchy
- Served as Project Manager for 120,000 State of Texas government pay cards with an estimated revenue of 3 million dollars
Certification
- PMP - Project Management Professional
Timeline
Business Analyst II TREASURY PAYMENT SERVICES
First Citizens Bank
09.2021 - Current
IMPLEMENTATION PROJECT MANAGER
U.S. Bank
08.2014 - 09.2021
DOCUMENT RECORDING PROJECT MANAGER & LIEN RELEASE PRODUCTION SUPERVISOR
EverBank
08.2013 - 08.2014
FINANCIAL OPERATIONS SUPERVISOR
Lender Processing Services
08.2009 - 07.2013
High School Diploma -
Douglas Anderson School Of The Arts
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