Tommy Green
Fort Wayne,IN
Summary
Strategic contributor and leader bringing extensive experience in retail settings. Expert in improving financial performance by retaining top talent and creating strategic operational plans. Sets and enforces consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Results-driven management professional determined to exceed company sales goals and maximize team and personal growth.
Overview
14
14
years of professional experience
Work History
Store Manager
Sleep Number Corporation
Fort Wayne, IN
06.2019 - Current
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Developed and implemented methodologies to improve business processes to include sales incentives and selling techniques, significantly increasing customer satisfaction ratings and overall volume.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Effectively implemented practices to maintain high sales volume, successfully awarded #1 store in overall volume.
- Increased Closing Percentage by creating stronger relationships with clients while building value in the product resulting in growth of overall volume.
- Developed creative sales methods and procedures for current sales associates on product knowledge and closing practices which enabled 2 veterans to achieve top 30 out of 2500 estimated employees.
- Created a variety of training strategies for new employees, established a welcoming environment and motivation tool for new sales team members.
Sales Representative
Ashley Furniture Homestore
Fort Wayne, IN
02.2019 - 06.2019
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved #1 in monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service and client relations.
- Selected by management to train and mentor new sales team members.
- Facilitated business growth, reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
Store Manager
Tradehome Shoes
Fort Wayne, IN
11.2013 - 02.2019
- Met or exceeded all quotas throughout tenure, completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Coached sales associates on product knowledge by using wide variety of training techniques.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Consistently delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Managed Staffing and Training for multiple locations to optimize growth in the team and daily sales.
- Selectively recruited, hired and trained sales associates to Assistant Manager while developing and promoting three personal recruits to successful Store Manager positions.
- Devised processes to boost employee growth, volume, and business success to #1 in district and top 10 in company.
Service Manager
Cheddars Scratch Kitchen
Fort Wayne , IN
08.2008 - 10.2013
- Consistently provided exceptional customer satisfaction by discussing service needs and offering available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear goals.
- Hired and trained new servers and staff to improve efficiency of Front and Back of House duties and cultivate productive work atmosphere.
- Managed and trained efficient teams of up to 40 employees.
- Optimized supply levels to keep stock within ideal parameters for expected needs.
- Maintained compliance with company policies and procedures for food safety, sanitation and quality.
- Tracked food production levels, meal counts and supply costs.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Orchestrated positive customer experiences by overseeing every area of Front of House operations.
Education
No Degree - Hospitality Administration And Management
Ivy Tech Community College of Indiana
Fort Wayne, INHigh School Diploma -
Northfield Jr-Sr High School
Wabash, IN06.2008
Skills
- Team Leadership
- Continuous Process Improvement
- Sales Program Design & Implementation
- Decision Making
- Sales Management
- Staff Scheduling
- Recruitment and Hiring
- Originality and Creativity
Timeline
Store Manager
Sleep Number Corporation
06.2019 - Current
Sales Representative
Ashley Furniture Homestore
02.2019 - 06.2019
Store Manager
Tradehome Shoes
11.2013 - 02.2019
Service Manager
Cheddars Scratch Kitchen
08.2008 - 10.2013
No Degree - Hospitality Administration And Management
Ivy Tech Community College of Indiana
High School Diploma -
Northfield Jr-Sr High School
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